Senior Operations Coordinator - MicroMentor

Country: United States of America
Organization: Mercy Corps
Closing date: 23 Sep 2021

This position will be based in Portland, OR, and pay between $46,000 and $49,000 annually.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world's largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Since inception, our community has grown to more than 115,000 entrepreneurs and 43,000 mentors across 180 countries. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring.

General Position Summary

The Operations Coordinator will assist in driving MicroMentor towards operational and strategic excellence, by supporting the management of our Objectives and Key Results, the embodiment of our Ethos, the efficiency of our revenue generation, improvement of our systems and processes, the facilitation of our finance, accounting, and procurement procedures.

Essential Job Responsibilities

Strategy and Operations

  • Support the Director of Operations in overseeing MicroMentor’s achievement of annual Objectives and Key Results.
  • Contribute to MicroMentor’s operational success by managing the Annual Calendar of events and key meetings, including preparing key contributors to MicroMentor’s Leadership Team Meetings, Leads Meetings, and MicroMentor’s Monthly and Quarterly All-Hands meetings.
  • Conduct internal and external data gathering, organizing and preparation for presentation with MicroMentor’s Impact and Insights Officer to support MicroMentor’s development of a data-driven three year business strategy.
  • Assist with driving organizational efficiency and excellence by improving systems and processes for collaboration across MicroMentor’s five core teams to achieve high performance.

Partnerships and Revenue

  • Support the Executive Director and Revenue Team with meeting key partnership deliverables including proposals, presentations, and virtual or in-person meeting scheduling and preparation.

Culture and DEI

  • Using MicroMentor’s Ethos, create MicroMentor’s Norms of Engagement for the team and the platform, using Mercy Corps’ Norms of Engagement as a template.
  • Collaboratively and continuously source concrete ways for our Ethos to live in team members’ daily work, including employee events and appreciation activities such as awards, annual retreat, social events, and group activities, tracking anniversaries, birthdays, and other milestones

Impact and Insights

  • In consultation with the Impact and Insights team, propose and track metrics against which MicroMentor can evaluate its commitment to its Ethos.

Finance and Accounting

  • Support MicroMentor’s Finance Director in regularly reviewing and updating MicroMentor annual departmental budgets.
  • Assist with preparation of Payment Requests and Expense Reports
  • Assist with New Vendor and Consultant set up
  • Data entry to support the monitoring of Vendor/Consultant contract spend down
  • Data entry and tracking of Digital Advertising
  • Assist with preparation of supporting documents and data entry for monthly credit card reconciliations
  • Support the Procurement process
  • Creation and maintenance of a resource tracking and renewal tool
  • Launch procurement reviews, inform key stakeholders, gather and organize supporting documentation.
  • General digital document organization and storage
  • General data entry into team resources and tools
  • Support the review of internal reports
  • Carry out additional related duties and special projects as assigned

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: Director of Operations

Works Directly With:

MicroMentor Finance Manager, Sara Fustolo

MicroMentor Team Members

Mercy Corps International Finance (Regional & Assistant) Finance Officers and Corporate Finance

Mercy Corps Regional Program Team

Mercy Corps Global Procurement and Logistics Team

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.

  • BA/S or equivalent experience in business administration, finance, banking, accounting or other relevant field is required (international education and experience will also be considered).
  • 2+ years of bookkeeping experience
  • Strong computer skills in Google suite and MS Office programs (specifically MS365)
  • Non-profit experience preferred
  • Adequate experience as a coordinator in a business environment required
  • Certification of a project management professional credential may be required
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to multi-task and maintain attention to detail
  • Ability to work efficiently with minimal supervision

*Transferable skills: Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.

Success Factors

The ability to thrive in a fast-paced, multi-tasking environment while maintaining the respect of staff and colleagues is essential for this position. The successful candidate will demonstrate an understanding of accounting practices and procedures, strong attention to detail, an understanding of general accounting principles and the ability to act responsibly and ethically when working with sensitive financial information.This ideal candidate will also have strong interpersonal skills, and the ability to prioritize workload.

The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, and make effective communication a priority in all situations. Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized, and innovative. They should have the ability to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude under minimal supervision . They should also demonstrate proud workmanship, good communication and collaboration skills.


Living Conditions / Environmental Conditions

This position will be based in Portland, OR.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.


Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How to apply:

Apply here

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