Small Medium-sized Enterprises (SME) Senior Officer

Country: Turkey
Organization: GOAL
Closing date: 9 Sep 2021

General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

Job purpose:

The SME Senior Officer is responsible for supporting the Markets Managers and SME DPM with all activities related to the assistance of Small Medium-sized Enterprises (SME) with GOAL. This includes supporting the Syria-based SME team with the distribution of cash grants and provision of technical assistance to vendors in markets. The SME Senior Officer will be mainly responsible for producing business topics curricula which will be used by the Syria team for delivering technical assistance to vendors. The SME Senior Officer will then take the lead on training the Syria team on curricula usage and delivering business-related sessions to vendors. Lastly, the SME Senior Officer will also be in charge of all data analysis related to the SME activity.

Duties, objectives and competencies

Key Responsibilities

Project Implementation

  • Support Markets Managers and SME DPM in planning and overseeing the implementation of SME activities including vendors application selection, cash grants distribution, and provision of business topics technical assistance.
  • Provide technical guidance to the SME Syria team as required and carry out spot-checks and data validation exercises to ensure data is of high quality and assess outcomes of the project.
  • Produce curricula in Arabic about business related topics such as Marketing, Record-Keeping, and Business strategies to be used during the technical assistance sessions delivered by SME Syria staff.
  • Support with the production of SOPs for SME activities.
  • Produce presentation materials to be used during the technical assistance sessions.
  • Clean and analyse all data related to SME activities such as baseline surveys and applications scoring (on Excel or PowerBI) and produce reports.
  • Liaise and ensure frequent communication with SME Syria team and follow-up of SME field activities to be reported to the Markets Manager.
  • Participate in quarterly learning reviews and document lessons learned.
  • Ensure timely reporting to and information sharing with the line manager according to the internal procedures, including: weekly updates in the survey tracker; daily activity and incident reports from the team (translated into English).
  • Support replying to complaints and feedback form community members in line with relevant GOAL procedures.
  • Other related tasks at the request of the line manager.

Staff Capacity Building

  • Provide training to SME Syria-based team on business topics such as Marketing, Record-Keeping, and Business strategies.
  • Ensure capacity building plans for all SME staff are being followed and implemented.
  • Under the supervision of the Markets Managers and the SME DPM, provide SME staff with needed support, training, and direction.

Monitoring and compliance

  • Improve the quality of services provided through analysis and dissemination of M&E data and lessons learnt, and review of GOAL and other best practice guidelines.
  • Adhere to policies and guidelines as laid down GOAL manual and policies.
  • Adhere to GOAL’s Code of Conduct and Child Protection Policy and standards of integrity, as well as uphold GOAL’s whistleblowing mechanisms.

Requirements (essential):

  • Bachelor’s degree in (business administration, economics, information management).
  • Experience of working in Syria or knowledge of the Syrian context.
  • 3 years working experience in livelihoods & SMEs, or market-based programming, or business-related private sector, or entrepreneurship.
  • Experience of data collection, entry and analysis and/or experience in report writing.
  • Detail oriented and strong clerical skills.
  • Excellent interpersonal skills and the ability to interact well with people of all backgrounds.
  • Excellent computer skills (Word, Excel, PowerPoint).
  • Fluent Arabic speaker with excellent Arabic written skills.
  • Good written and spoken English skills.
  • Ability and willingness to travel to the field in Syria to provide training, sometimes under difficult and insecure circumstances and stay overnight in programme areas.

Requirements (desired):

  • Experience working with small businesses or traders.
  • Experience writing business related curricula.
  • Experience delivering training on business topics.
  • Experience with managing, owning, or starting a small/medium business.
  • Experience with 4Ws and reporting to clusters.
  • Ability to use PowerBI or other data management/visalisation software.

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.

Application deadline is 09 September 2021.

“Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.”

GOAL’ün, işe alım sürecinin (başvuru, başvuruların işlenmesi, mülakat, eğitim, oryantasyon) hiç bir aşamasında hiç bir şekilde ücret talep etmediğini, başvuru sahibine herhangi bir finansal yükümlülük yüklemediğini ya da başvuru sahibine ait banka bilgilerini talep etmediğini unutmayınız. GOAL işe alım süreci boyunca hiç bir aracı kurum ya da kuruluş yahut istihdam bürosuyla çalışmamaktadır. Eğer başvuru sırasında ya da işe alım sürecinin herhangi bir aşamasında sizden herhangi bir ücret ya da ödeme talep edilirse lütfen yanıt vermeyiniz.

General terms and conditions


Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

  • Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
  • Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
  • Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.

How to apply:

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.

Application deadline is 09 September 2021.

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