VN2021/018 SV System Solution Champion - G6

Country: El Salvador
Organization: International Organization for Migration
Closing date: 27 Jul 2021

Open to Internal and External Candidates**

Position Title: System Solution Champion

Duty Station : San Salvador, El Salvador

Classification: G6

Type of Appointment: One Year Fixed Term with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : July 23, 2021

Reference Code : VN2021/018 SV

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.


The RSC should identify a System Solution Champion to engage RSC staff on activities relating to the development of a new Worldwide Refugee Admissions Processing System (WRAPS) software solution to support refugee processing currently conducted using WRAPS. The System Solution Champion will serve as the RSC’s primary contact for receiving and sharing progress updates related to the development of the new software solution from the Refugee Processing Center (RPC); and facilitating feedback from the RSC on the creation of the new refugee processing system with the RPC. The System Solution Champion will actively monitor and facilitate User-Acceptance Testing (UAT) at the RSC throughout the development of the new software solution, engaging the proper RSC staff and coordinating feedback back to the RPC. The System Solution Champion will also take the lead in engaging with the RPC on current WRAPS functionality and development.

System Solution Champions play an important role in reaching staff and providing communication and support to front-line users. Ideal candidates will have deep knowledge of current RSC processes, possess experience across all processing activities in the current WRAPS application, and be enthusiastic about the role technology can play in supporting those activities. Candidates must be comfortable communicating with all staff throughout an RSC and the RPC. The position reports directly to either the RSC Director or Deputy Director.

Core Functions/ Responsibilities

· Serve as the primary change champion for each RSC and the primary point of contact (POC) to drive communication between the RPC MVP build /development team and the RSC. Serve as the primary POC for the RPC MVP build /development team and liaise with RPC staff in order to maintain awareness of and active relationships with relevant POCs needed to review new functionality.

· Serve as the focal point for RPC engagement related to review, verification or validation of the development of the new solution, as well as other RPC-driven changes.

· Participate in ad-hoc committees and working groups comprised of representatives from the RPC, RSC, and external partners responsible for the development of the new MVP solution. Leverage knowledge and expertise in the current WRAPS processes and technology solutions to support these discussions.

· Support RPC MVP build /development team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions. Work with the RPC MVP build /development team to ensure system requirements are testable.

· Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives and developments that impact or otherwise influence RSC caseworkers and staff.

· Facilitate and execute UAT at the RSC on at least a quarterly basis, working with RSC staff members to incorporate broad feedback. Use available RSC resources to fully test and further build on system knowledge and associated workflows, as well as prepare colleagues for the MVP solution change.

· Maintain and update testing documentation and provide UAT results and feedback to the RPC. Participate and/or facilitate test scenarios and reviews/communicates with the RPC throughout the testing life cycle to ensure escalation of issues as appropriate.

· Plan and coordinate various opportunities for RSC involvement in in the practice, collaboration, interaction and education of the new system with the RPC MVP build /development team. Provide RSC with the latest updates on MVP system development and support knowledge sharing back to respective units.

· Become a subject matter expert (SME) on the usage of the new system to participate in ‘Go-Live’ activities as a local resource at the RSC and SME.

· Perform other duties as assigned.


Education and experience

· University degree in Social Studies with 5 years of relevant professional experience.

· Completed High School degree from an accredited academic institution, with 6 years of relevant professional experience.

· Deep understanding (5+ years required) of knowledge of current RSC and/or United States Refugee Admissions Program (USRAP), policies, and standards and WRAPS system processes and system steps.

· General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.

· Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.

· Excellent analysis, evaluation and problem-solving skills.

· Excellent written and oral communications skills in English.

· Proven ability to handle multiple tasks simultaneously.

· Familiarity with iterative software development methodologies and delivery is a plus.

· Experience testing web-based solutions is a plus.

· US Citizenship is a plus


Fluency in Spanish and English (Oral and Written)

Required Competencies

Values - all IOM staff members must abide by and demonstrate these three values:**

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2*

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

How to apply:


External Candidates that comply with the profile will need to send the Resume and a letter of interest to by July 23, 2021** at the latest, referring to this advertisement.


· The motivation/cover letter should be a maximum of 1 page long and in English. It should state the position(s) you are applying for

· The CV should be a maximum of 2 pages long and in English.


· Only the applications that comply with the required profile will be taken into consideration.

· Those applications received after the due date or the ones that don’t include the name of the position, will not be considered.

· This vacancy is open for local staff or international staff with legal permit to work in the Country.

· The attachment shouldn’t weight over 2 MB.

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