Information Management Officer (Interoperability), P3 (TA), Geneva

Country: Switzerland
Organization: UN High Commissioner for Refugees
Closing date: 7 Jul 2021

Terms of Reference
Information Management Officer (Interoperability) – P3
Temporary Appointment
Global Data Service, Geneva

UNHCR, the UN Refugee Agency, is offering a Temporary Appointment within the Global Data Service in Geneva, Switzerland. Due to Covid-related travel restrictions, remote work arrangements can also be considered, at least for the initial period of the contract.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are present in over 125 countries, using our expertise to protect and care for millions.

  • Title: Information Management Officer
  • Duty Station: Geneva, Switzerland (with possibility of telecommuting due to travel restrictions)
  • Section/Unit: Global Data Service (GDS)
  • Duration: from as soon as possible until 31 December 2021 (with possibility of extension, subject to availability of funds)
  • Contract Type: Temporary Appointment
  • Position Grade: P3
  • Supervisor: P4 Senior information Management Officer – GDS Geneva
  • Closing date: 7 July 2021
  • Start date: as soon as possible

Organizational context

Building on the recommendation in the UNHCR Data Transformation Strategy and with the agreement of UNHCR’s Senior Data Advisory Board, Project Orion will “create scalable, internally interoperable enterprise data architecture within UNHCR” in order to bring operational data[1] together. The scoping has been informed by carefully documented consultations carried out by the Global Data Service between November 2020 and January 2021.

The Project will have a multi-year programme of work, sponsored and facilitated by GDS and the Division of information Systems and Telecommunications involving key data owners and users (e.g. DRS, DIP, DSPR, DER, Regional Bureaux). It will cover a portfolio of activities that institutionalize internal interoperability[2] between HQ-supported operational data systems within UNHCR. It will have a user-centred design approach to ensure operational impact and the uptake and buy-in of users at HQ, regional and operational levels.

In keeping with the unifying principles of UNHCR’s Data Transformation Strategy, the benefits of Orion would be noticeable across the organization, at all levels and across all functions where operational data is used, rather than being limited to a single interest group or agenda.

Project Orion is comprised of three workstreams, each focusing on a different aspect of interoperability:

  1. Data stewardship – data entity cataloguing and Master Data Management (MDM)

  2. System interoperability – multi-sectoral data and information management systems at the project and activity level.

  3. Integrated business intelligence – data aggregation, warehousing, reporting and discovery.

A member of the Global Data Service’s Operational Data Systems & Support Section, the Information Management Officer (Interoperability) will work with Project Orion stakeholders in analyzing business requirements and documenting use cases to enable master data management, multi-sectoral monitoring and integrated business intelligence. With her/his humanitarian experience, the Information Management Officer (IMO) will help guide external expert consultants through UNHCR’s data landscape and operational priorities and processes.

The position

Working under the supervision of the Snr Information Management Officer (Global Systems Development), the IMO (Interoperability) will work with existing Project Orion teams to drive forward internal interoperability of UNHCR HQ-supported operational data systems. The IMO will coordinate data business owners’ and Orion Regional Brain Trust feedback on use cases and requirements documentation. The IMO will analyze and provide input on harmonization of data taxonomies. The IMO will particularly need to be familiar with UNHCR population data, including having an understanding of the legal status of displacement and country-level mechanisms for clearing population figures. He/she will need a detailed understanding of the collation, validation, analysis and dissemination of population statistics within UNHCR or other organizations working with statistics about displacement.

Duties and responsibilities

In order to carry out this function, the IMO (Interoperability) will have the following duties:


  • Help coordinating groups of data business owners on their as-is system structure and negotiate to-be interoperability requirements, including creating a business glossary for key master data and reference data, documenting the data definitions and metadata and also the future processes around data governance (processes to create, update, review data).
  • With UNHCR’s Innovation Service, help facilitate Orion Regional Brain Trust meetings for each Orion workstream, including documenting decisions arising from the meeting and following up on them.
  • Introduce UNHCR institutional priorities, operational processes and operational data systems to external consultants working on Project Orion who may not have humanitarian experience.
  • Assist in communicating across the Global Data Service at working level on the progress of Project Orion and areas of engagement needed with other GDS Sections.

Analytical documentation

  • Contribute to use case documentation and requirements analysis for each Orion workstream
  • Analyze and document requirements related to mastering population data management, including official population estimates, country-level cleared figures, population projections and total registered populations
  • Analyze requirements for mastering population data in UNHCR’s Dataport data warehouse
  • Assist in change management documentation and requirements analysis for legacy systems to comply with interoperability standards

Essential minimum qualifications and professional experience required

Years of Experience/Degree Level:

  • 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree


  • Social Science; Statistics; Information Management;
  • Physical Science; Economics; Data Science;
  • Geography; GIS; Engineering;
  • Demography; Computer Science; or other relevant field;*

Relevant Job Experience:


  • 5 years in data or statistical field, 3 years in international context and/or humanitarian or development situation. Experience with data sharing, data management and data analysis to support policy formulation and implementation.
  • Experience in writing business analysis documentation (e.g. functional requirements, use cases, user guides) for humanitarian data systems is required.
  • Attention to detail and analytical skills are required in order to support data interoperability and metadata standards.
  • Familiarity with humanitarian population data types and humanitarian coordination bodies at country level is essential.


  • Knowledge of national and international statistical systems;
  • Knowledge of international protection, human rights and international humanitarian law;
  • Experience in data collection and analysis in field situations;
  • Knowledge of GIS and geospatial systems and techniques.
  • Experience in working with enterprise-scale data systems
  • Experience representing business interests to IT development teams

Language requirements:

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. Knowledge of French, Spanish or Arabic is an asset.


The successful candidate will be based in Geneva, Switzerland or will work remotely due to COVID-related travel restrictions.

How to apply:

To apply

Interested applicants are requested to submit an application on the career page at by clicking on the “Vacancies” tab and entering job ID 27922.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, color, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Closing date: 7 July 2021 (midnight Copenhagen time)

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