Account Manager

Country: Libya
Organization: CTG
Closing date: 9 Jul 2021

Overview of position

CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Role objectives

Specific responsibilities will include but not be limited to:

· HR Management.

· Operational Management.

· Personnel Management.

· Business Development.

· Financial Management.

Expected output:

HR Management:

· Accountable for managing assigned clients.

· Responsible for meeting client objectives in accordance with contracted scope of work.

· Ensure total client satisfaction with the services being provided.

· Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.

· Responsible for ensuring deployment plans, administrative documents, system & Personnel Management SOPs are in place and complied.

Operational Management:

· Provide assistance with ensuring compliance with local labor law.

· Ensure an understanding of CTG’s Duty of Care, evacuation & medevac plans.

· Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.

· Management of third party security, accommodation & other local service providers & fixers.

· Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.

· Management of crisis situation in accordance with the CTG Crisis Management SOP.

Personnel Management:

· Recruitment – Support the recruitment department for new deployments.

· Mobilization – Responsible for deliverable's against the provided mobilization plan for new contracts.

· Induction Training – Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.

· Duty of Care – Responsible for consultant duty of care & knowledge sharing on security threats & incidents.

· Accountable for Payroll Accuracy – Approving consolidated payroll spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.

· Performance Reviews – Review consultant’s performance in accordance with client’s requirements.

· Act as a focal point between insurers & consultants/emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

Business Acquisition & Growth:

· Actively promote CTG’s services & assist in building a network of key business partners & potential clients.

· Develop current & new client relationships through to contract negotiation.

· Represent CTG in meetings.

· Assist with the development of proposal responses.

Project reporting

· This role reports to the Country Manager, Libya.

Key competencies

Education:

· University Degree in a relevant field is essential; Master’s Degree in a relevant field will be an advantage.

Skills:

· Skills required for this job are typically acquired through the completion of an undergraduate degree & 7+ years of relevant experience.

· Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.

· Experience in client management and relations.

· Must be well versed in all MS Office applications & experienced in producing reports for management.

· Self-starter with good initiative & multi tasking skills who pays attention to detail, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication and strong interpersonal skills.

Work Experience:

· Minimum 7 years of experience in HR Management and client relations and/or minimum of 7 years of demonstrable relevant Programme & Project Management experience.

· Experience working with UN or on other large donor funded project & programs.

· Experience working for a global international organisation.

· A knowledge of humanitarian & international development protocols & practices.

Languages:

· Fluency in English & Arabic; fluency in French is an advantage.

Team management

The selected candidate is expected to manage CTG consultants working on UN projects.

Further information

Qualified female candidates are strongly encouraged to apply for this role.

How to apply:

Candidates interested in applying for this role need to register on CTG website as a candidate & apply for this role using this link:

https://recruitmentctg.force.com/xcdrecruit__Site_ExternalPositionDetails?id=a113W000001G4aK



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