Monitoring and Evaluation Manager Iraq (OPEN TO IRAQI NATIONALS ONLY)

NGO Jobs / UN Jobs Vacancy

Country: Iraq
Organization: Norwegian Refugee Council
Closing date: 15 Apr 2021

Since the Government of Iraq declared that combat operations against the Islamic State Group (IS) had ended in 2017, Iraq has been recovering from the significant damage and destruction caused by the armed conflict. Of the more than six million Iraqis who fled their homes since 2014, 4.78 million Iraqis have returned to their area of origin and 1.28 million remain internally displaced. Many Iraqis have returned to areas that lack basic infrastructure, services and livelihood opportunities, or where explosive devices have not been cleared. Other challenges returnees and secondarily displaced people face include the lack of security, community acceptance, housing, property and civil documentation issues as well as critical educational and health service gaps. Throughout this, Iraq continues to host over a quarter of a million Syrian refugees.

The Humanitarian Community calculates that more than 4.1 million Iraqis require assistance in 2021, 2.4 million of them in acute need. With military operations against IS group having ended, the Iraqi government faces new challenges to ensure an inclusive reconstruction and reconciliation that will sustain peace. Since 2010, NRC Iraq has been assisting internally displaced Iraqis, Syrian refugees, returnees, and host communities in Ninewa, Dohuk, Erbil, Kirkuk, Basra, Salahdeen and Anbar Governorates. We focus on assisting the newly displaced, those experiencing protracted displacement in camps, people moving to new areas of Iraq and resettling, and people returning to and living in hard-to-reach places by improving their chance of obtaining a durable solution. NRC runs integrated programmes across Iraq to respond to people in need through our shelter and settlements, education, camp management, legal assistance, livelihoods, cash activities, and partnerships.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Duties and responsibilities

The role of the Monitoring and Evaluation Manager is to lead the strategic direction and quality assurance of monitoring and evaluation in the country office. The M&E Manager should design and implement a strategy, SOPs, and budget for M&E which ensures the CO is meeting and exceeding M&E minimum standards. Plan for and generates the evidence and learning required to feed into programme and strategic decision making.

Generic responsibilities:

  • Responsible to develop the CO monitoring, evaluation and learning strategy, responding to contextual challenges but also ensuring alignment with the regional strategy and global M&E framework, policy and strategy.
  • Develop CO specific M&E SOPs responding to contextual challenges, according to NRC’s M&E minimum standards ensuring necessary resources.
  • Technical input to programme monitoring and evaluation plans, including methodological guidance and resource planning.
  • Ensuring the roll out and use of global and regional M&E developments at the CO level. Also leading new technical developments to respond to M&E needs in the context.
  • Provide technical M&E support, guidelines and capacity building across the CO.
  • Line manage CO M&E staff and capacity building for area office M&E staff.
  • Ensuring learning moments are institutionalised in the CO, with systems in place for analysing and using M&E data and supporting programme and CMG to interpret and use learning for strategic and programme decision making. This includes contributing to the development, learning and adaptation of a multi-year programme strategies.
  • Lead the processes and design of country office and programme level monitoring and evaluation systems ensuring the learning is integrated, accurate and relevant.
  • Ensure planning and quality control of all monitoring and evaluation activities throughout the PCM cycle, including technical support for Theory of Change, M&E plans, indicator reference sheets, data quality assessments and evaluation processes.
  • Ensuring systems /processes are in place to ensure high quality reporting in NRC’s Global Output and Outcome Reporting System (GORS).

Specific responsibilities:

  • Lead the process of developing the country evaluation plan, and ensure that evaluations are completed as per the NRC Evaluation Policy and evaluation hand book and encourage absorption of lessons and recommendations being provided by various CO events: evaluations, assessments, technical visits, learning reviews; and that monitoring data feed into management decisions.
  • Maintain and improve the beneficiary feedback and complaints mechanism (as the current cornerstone of Iraq’s accountability framework), ensuring staff capacity and integration of the system across all area offices.
  • Lead the effort in continuously evaluating CO and AO M&E staffing structure in response to external variables, M&E team’s mandate, project and programme M&E activity and team resourcing.
  • Support internal improvement processes through the development of an annual M&E strategy, based on use and analysis of standard M&E tools and checklists; and global theory of change and mandatory indicators.
  • Lead the development, rollout, and updating of Iraq specific M&E SOPs.
  • Contribute to fundraising through ensuring robust TOCs, M&E plans, logframes, M&E activities, budgets and staffing are incorporated into programme and project proposals.
  • Capture and disseminate learning from global studies, evaluations, annual learning reviews.
  • Internal and external presentation of context, needs, and response analysis to support internal learning and external influencing. This can be for both programme based advocacy aims, as well as steering donors, using evidence to inform fundraising.
  • Provides technical support and advise to programme staff on methods and tools for needs assessments and other types of research including supporting the development of MSNA tools and support to context analysis.
  • Provide technical M&E guidance for innovation and technology for M&E and database management.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Core Competencies Specialists to align the Country specific M&E strategies and standards
  • Area Managers, annual planning for M&E resources and capacity development
  • Project Managers, to ensure capacity building needs are met for M&E
  • Field M&E Teams – technical line management
  • Grant coordinator/manager – ensuring understanding and application of the system
  • Regional and global M&E staff – technical line to them and to feed up learning and challenges to the global team
  • Heads of programme, adequate M&E structure and resources
  • Head of Programme Support


Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Required Professional Competencies:

  • 5-7 years of demonstrated management experience in design, implementation, and oversight of monitoring, evaluation, and research for large to mid-scale international projects or programmes
  • Advanced degree in economics, research methods, social sciences or a related field
  • Technical competency and prior experience implementing various programme evaluation methodologies and approaches
  • Excellent analytic, communication, interpersonal, writing, collaboration, problem-solving, planning/organizing, and facilitation skills;
  • Advanced experience in qualitative and quantitative data analysis and tools
  • Fluency in spoken and written English.
  • Experience within supporting M&E for one of NRC’s core competencies is an asset

Required Behavioural Competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:

  • Strategic thinking
  • Planning and delivering results
  • Working with people
  • Communicating with impact and respect
  • Analysing
  • Handling insecure environments

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • Job Description
  • Work- and Professional Development Plan
  • NRC Competency Framework

We Can Offer

  • Contract period: 12 months
  • Salary/benefits: According to NRC’s salary scale and terms and conditions
  • Duty station: Erbil, Iraq
  • Travel: 30%

How to apply:

Please apply via this link:

Apply here

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