Government Liaison Officer

NGO Jobs / UN Jobs Vacancy

Country: Jordan
Organization: CARE
Closing date: 3 May 2021

The Government Liaison Officer (GLO) will support in strengthening and maintaining CARE’s relationships with key Ministries, and local government representatives specifically in Jordan. The GLO will work directly with the Assistant Country Director – Program Operations, the Grants Management Unit, Administration and Program Support Team and the Programme team to ensure all new projects are developed, submitted and approved in line with Jordanian laws and regulations. Besides working on securing all residency and work permits for CARE staff and visitors.

the Government Liaison Officer plays a key role in developing and maintaining a good working relationship with the government officials for the Management and Coordination of CARE’s operations with the Ministry of Planning and International Cooperation (MOPIC), and at Line Ministries, National Security, and local government offices in CARE’s programming areas.

He/she is responsible for submitting and regularly following-up on visa applications, work permits, residency permits, exit visas and other related official documentation for all CARE staff and visitors. Also responsible for submitting and following-up on agreements, Memorandums of Understanding (MOU), and other official approvals/documents for the implementation of CARE projects.

This position will also require high collaboration with Programs Director, Program Support, Grants and contracts, Center managers and reports directly to the Assistant Country Director of Program Operations


Responsibility # 1: Governmental Liaison

· Lead and act as a focal point with the Ministry of Social Development (MOSD), Ministry of Planning and International Cooperation (MOPIC) and all other related ministries.

· Follow-up with internal stakeholders on the approval process for CARE Jordan projects.

· Coordinate with Program Directors and project managers to respond to MOPIC comments and questions.

· Lead on the discussions and on obtaining the support from the related line ministries.

· Prepare the official letters required for the MOPIC approval process

· Act as a focal point in the Joran Response Plan (JRP)

· Attend Monthly Government Liaison meetings and participate actively in these meetings

· Support CARE’s efforts to maintain transparent relationships with relevant counterparts within the Government of Jordan

· Meet with other Agencies representatives and take an active role in cross- organizational learning and networking

· If required, support senior management in representing CARE with Jordanian authorities, local municipalities, as well as coordination bodies and line ministries

· Write formal letters in Arabic to line ministries and local government

· Facilitate and follow up on all meetings with relevant local leaders and local representatives

· Ensure that Arabic/English translation of documents related to Jordanian authorities are prepared and filed.

40% of Time

Responsibility # 2: MOPIC, JORISS and Donor Reporting

· Responsible for CARE Jordan application and reporting system on the government JORISS portal

· Develop offline templates and design processes for applications and reporting in order to improve efficiency

· Keep up to date with any planned changes to the system and adapt templates accordingly

· Liaise with project managers for data collection, reports and analysis as required by Jordanian authorities

· Regularly visit field locations to support Area and center Managers with government reporting and building relationships with local government representatives

· Be the focal point for compiling and submitting project information for MoPIC applications and ensure all projects are submitted on time and with the required detailed information

· Lead and complete the MOI and MOPIC reports liaising with HR, Finance, Programs and Grants & Contracts

· Support the Grants and Contracts Unit with donor reporting as needed

· Preparing monthly progress reports on CARE’s on-going projects

20% of Time

Responsibility #3: Work and residency permits and approvals

· He/she is responsible for submitting and regularly following-up on visa applications, work permits, residency permits, exit visas and other related official documentation for all CARE staff and visitors.

· Maintain a copy of all permits and approvals for future reference and for easy access

· Liaise with the Administration department for work, residency and visa applications for CARE staff and visitors

15% of Time

Responsibility #4: Maintain records of CO

· Tracking and maintaining all relevant documents in coordination with different departments

· Maintain the tracking tool of all project status and MOPIC approvals

· Coordinate with Program, Administration and Grants and Contracts to ensure proper tracking and documentation.

20% of Time

Responsibility #5: Organizational Learning

· Map and document CARE’ s current engagement with all government stakeholders and keep up to date contact list of local and national Government contacts

· Contribute to a government stakeholder mapping and keep updated stakeholder analyses related to Jordanian authorities

· Monitor national media for government statements and perspective on the humanitarian and development work in Jordan and share updates with management.

Responsibility #6: Other duties and Responsibilities assigned by the line manager

5 % of Time


A. Education / Training


· Bachelor’s degree in in social sciences, humanities, development studies or a combination of both educational and experience in relevant fields


B. Managerial Know How

Involves integrating and harmonizing requirements of diverse functions in operating, support, and administrative situations. It may be exercised through consultation as well as direct action; Management requires a combination of planning, organizing, controlling, and reviewing along with direct and indirect execution. Choose one of the following: Task; Minimal; Related; Diverse; Broad.

This position requires (Diverse) managerial know-how.

C. Experience Required:

  • Minimum of 5 years of experience, preferably with both government and INGO s, in a government liaison role.


  • Development oriented NGO experience.

D. Skills Required

  • Knowledge of Jordanian legislation and policies related to INGO work in the country;
  • Knowledge of governance and administrative structures within the Hashemite Kingdom of Jordan, experience from working inside a governmental structure considered an asset;
  • Demonstrated competencies in drafting official letters in Arabic;
  • Excellent written and spoken English language skills;
  • Experience in humanitarian work considered an asset;
  • Excellent communication skills and diplomatic approach
  • Ability to operate and work independently;
  • Detail oriented and strong organizational skills;
  • Full knowledge of JORISS system;
  • Full understanding of JRP sectors mainly Livelihoods and Social Protection;
  • Experience in drafting MOUs;
  • Good understanding of legal consequences of MOUs.
  • fluency Level-English and Arabic
  • Conscientious with an excellent sense of judgment.
  • Ability to work simultaneously on multiple tasks.
  • Willingness and ability to work effectively with a wide variety of people.
  • Ability to work as part of a team and coordinate with team members.

E. Human relations skills

Consists of active practicing skills in the area of human relationships. In the work context Human Relations Skills include all capabilities that are needed to interact on a direct person-to-person basis, and through varied approaches build understanding of, acceptance of, or commitment to, courses of action that are important for the organization. These skills may be applied in relation to peers, subordinates or peers within the organization, or to people outside the organization. Human relations skills could be Basic, Important (Influencing) or Critical (See Guidelines for definitions).**

The Human Relations Skills for this position are designated as Important


CARE Core Competencies:

· Respect - Behaving in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people’s confidence and setting an environment of trust and openness.

· Integrity - Maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles inherent to CARE.

· Commitment to Service – this competency is woven throughout all aspects of the employee’s performance.

· Excellence - Setting high standards of performance for self and/or others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed; ensuring interactions and transactions are ethical and convey integrity.

· Diversity - Promoting, valuing, respecting and fully benefiting from each individual’s unique qualities, background, race, culture, age, gender, disability, values, lifestyle, perspectives or interests; creating and maintaining a work environment that promotes diversity.

Other desired Competencies:

· Building Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.

· Collaboration – Working effectively and cooperatively with others towards shared goals, establishing and maintaining principle centered working relationships.

· Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relations.

· Building Partnerships - Identifying opportunities and establishing effective strategic relationships between one’s area and other areas, teams, departments, units, or external organizations to help achieve CARE’s objectives.

· Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.


Is comprised of the Thinking Challenge and Thinking Environment

Thinking Environment considers the rules, instructions, practices, precedents, standards, principles, policies, goals, and objectives that create the context in which a job is authorized to deal with unusual situations. It describes the degree of freedom permitted to the job to initiate the thinking process as a result of external conditions, as well as internal conditions of the organization. Choose one of the following: Strict Routine; Routine; Semi-Routine; Standardized; Clearly Defined; Broadly Defined; Generally Defined; Abstractly Defined. (See Guidelines for definitions).

· This position is defined as ­­­­­­­­­ Standardized

Thinking Challenge describes the situational and nature and degree of difficulty of mental effort required to come to conclusions, make decisions, provide answers, or discover new things. Choose one of the following: Repetitive; Patterned; Interpolative; Adaptive; or Uncharted. (See Guidelines for definitions)

· This position is defined as Patterned


Is the answerability for actions and for their consequences. It is the measured effect of the job or position on end results. It has three dimensions in the following order of importance:** Freedom to Act; Impact on End Results; and Magnitude**.**

A) Freedom to Act is the degree to which personal or procedural control and guidance for work (or lack thereof) exists. This is a function of the organizational framework, the personnel and policy direction, and the flows, processes, and systems that are established in the organization. Choose one of the following: Limited; Prescribed; Controlled; Standardized; Regulated; Clearly Directed; Generally Directed; Guided; or Strategically Guided. (See Guidelines for definitions).

  • This position would be designated as Regulated

B) *Impact on End Results* considers the principal nature of the job’s influence on end results, which ranges from very direct control to very indirect support. Choose the Impact category that reflects the basic purpose of the job most clearly. Ancillary; Contributory; Shared; Primary (See Guidelines for definitions).

  • This position would be Contributory

C) *Magnitude*: Financial: What parts of CARE’s revenue and/or expenses are impacted by the job’s primary goals? Use current fiscal year amounts. e.g. project budget, fundraising or contract goal, budget managed or monitored, donations processed, purchases made, contracts negotiated/signed, benefits costs.

· What is the $/EUR amount related to job’s primary goals? 00000**

· What is the $/EUR amount of signing authority for this position? 0000000


List the primary external and internal relationships, which the employee is expected to maintain. State the purpose of these interactions.

Position Title

Relationship Purpose



Direct Report

Grant and Contracts

Program Directors and Managers

Administration and Program Support





Government ministries, entities

Other INGO’s

Local NGO’s and CBO’s





  • Travel: This position will be based in Amman with frequent travel to Government locations, ministries, Partners and CAREs offices.
  • Safety and Security: CARE’s Safety and Security Officer is available for advice and guidance. **

How to apply:


CARE International in Jordan places human dignity at the center of its relief and development work. At the heart of CARE’s efforts to impact poverty and social justice is its engagement with marginalized communities, and vulnerable adults and children.

CARE International in Jordan is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or disability. care is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. We will do everything possible to ensure that only those that are suitable to work within our values are recruited to work for us.


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