Qualitative Data Collection and Analysis Consultants (two)

NGO Jobs / UN Jobs Vacancy

Organization: International Organization for Migration
Closing date: 28 Mar 2021

Context and Scope

IOM’s Migrant Protection and Assistance Division (MPA) has the institutional responsibility for overseeing policy and technical guidance in return and reintegration, counter-trafficking, and protection and assistance to migrants in vulnerable situations including migrant children.

Funded by the EU Trust Fund for Africa and the Development Cooperation Instrument, the European Union (EU) and the International Organization for Migration (IOM) have launched several programmes (the “EU-IOM Actions”) addressing migrant protection and sustainable reintegration in Africa and in Asia in 2017 and 2018. In this framework, a Knowledge Management Hub (KMH) was established at IOM HQ in 2017, under the Pilot Action for Voluntary Return and Sustainable, Community-Based Reintegration (the “Pilot Action”), with the main objective to support the implementation of the EU-IOM Actions. The KMH plays a crucial role in the implementation of these initiatives by providing thematic expertise, supporting cross-regional harmonization of information management systems, monitoring and evaluation activities, the development of knowledge management tools, and support return and reintegration-related research.

In October 2020, the KMH launched the Sustainable Reintegration Knowledge Bites Series, which aims to present findings pertaining to sustainable reintegration outcomes emerging from analyses based on the Reintegration Sustainability Survey (RSS) data and other monitoring and evaluation (M&E) data collected in the framework of the EU-IOM Actions. This series is designed to bring such findings to the attention of reintegration practitioners and policy-makers worldwide, as well as to inform and disseminate good practices, lessons learned, and recommendations. The first Knowledge Bite, published in October 2020, gave a first indication of some of the factors that can contribute to or hamper sustainable reintegration outcomes.

Building on these findings, the second Knowledge Bite focused on investigating sustainable reintegration outcomes following outwards referrals and understanding the effect of referrals on returnees’ satisfaction with the reintegration assistance received. The analysis identified a knowledge gap regarding the reasons behind the negative effect of outwards referrals on sustainable reintegration scores and the levels of satisfaction among returnees. This highlights the need for qualitative information to triangulate and complement these results and provide detailed recommendations to reintegration practitioners for ensuring that returnees are able to reintegrate sustainably – across the economic, social and psychosocial dimensions – regardless of the delivery modality of the reintegration support they benefited from. Such additional qualitative data could also inform future capacity-building activities intended for external reintegration service providers to improve beneficiary satisfaction levels and in fine their sustainable reintegration in their communities of return.

Building on these results, the “Qualitative Study on Outwards Referrals” will therefore focus on contributing to the existing quantitative research by analysing the insights and feedback of returnees, partners, and service providers on the reintegration process through referrals. This research will be based on qualitative information collected through semi-structured interviews with returnees benefiting from reintegration assistance through referrals as well as key informant interviews (KIIs) with partners, reintegration service providers, and IOM staff. The qualitative study will be carried out in the following tentative countries of origin covered under the EU-IOM Actions: Guinea and Senegal in West and Central Africa, Ethiopia and Sudan in East and Horn of Africa.

For this process, we are recruiting two consultants. One of the consultants will be leading the process, in coordination with the second consultant, and will be in charge of the submission of the final report.

Under the overall supervision of the Knowledge Management & Data Officer of the KMH and the direct supervision of the Monitoring and Evaluation Officer (Return and Reintegration) of the KMH, in collaboration with relevant colleagues at Regional and Country Offices, the consultants will support the qualitative study on Outwards Referrals. The consultancy will entail four stages:

  1. Conduct qualitative data collection through individual interviews with returnees and KIIs with partners, reintegration service providers, and IOM staff, collected during field travels

  2. Transcription and translation of interview notes,

  3. Coding and analysis of the data collected, highlighting key trends, patterns and examples to complement the findings further,

  4. Preparation of final report and summary brief and dissemination.

Responsibilities and Accountabilities

Output 1: Qualitative data collection through individual interviews with returnees and KIIs with partners, reintegration service providers, and IOM Staff in three countries in West and Central Africa and two countries in the Horn of Africa

  • Activity 1.1: Field qualitative data collection through individual interviews with returnees and KIIs with partners, reintegration service providers, and IOM Staff. The data collection will be based on a predefined methodology and interview guides which will be made available to the consultants at the beginning of the assignment. The data collection will be conducted through field travels in countries covered under this study. The study will aim to interview a minimum of 10 returnees and three key informants per country, the number may vary depending on each country’s caseload. The interviews will be conducted in English, French, and possibly in Arabic and Amharic as necessary. IOM will support the interpretation and translation for Arabic and Amharic, as needed. The list of potential interviewees and KIIs will be provided by IOM country offices in coordination with referral partners.

  • Activity 1.2: Registration of data on Kobo or Qualtrics. The consultants will be provided access to the data collection tools at the beginning of the assignment.

  • Activity 1.3: Ensure quality assurance for the data collection, including data checks and data cleaning.

Output 2: Transcription and translation of interview notes,

  • Activity 2.1: Transcription of interview notes.
  • Activity 2.2: Translation of interview notes from local languages to English. IOM will support with the translation as necessary (except for French, for which fluency is required).
  • Activity 2.4: Produce a maximum 5 pages summary of qualitative (anonymised) data collected through individual interviews and KIIs, highlighting key trends and patterns identified.

Output 3: Analysis of qualitative data

  • Activity 3.1: Coding interview notes.
  • Activity 3.2: Analyse all qualitative data and prepare findings.
  • Activity 3.3: Produce a report with detailed interview notes with exact quotes from beneficiaries and key informants, with anonymised data of respondents.
  • Activity 3.4: Produce a report with detailed notes of the interviews with exact quotes from beneficiaries and key informants to be shared with M&E staff, might follows-up be needed.

Output 4: Preparation of final report and summary brief and dissemination

  • Activity 4.1: Prepare a final report of a maximum of 20 pages on the “Qualitative Study on Outwards Referrals” to be published as complementary research to the second Knowledge Bite on “Sustainable Reintegration Outcomes Following Referral for Reintegration Support”. The report will present the findings of the qualitative data analysis to provide insights on the lower reintegration sustainability outcomes identified following outwards referrals. The report will conclude with recommendations and lessons learned.
  • Activity 4.2: A summary brief of maximum 2 pages and a PowerPoint presentation, which should be used to present the findings of the study.
  • Activity 4.3: Support the dissemination and presentation of the findings of the study.

Timeline and Deliverables

  • By 5 May 2021: Finalize the field data collection
  • By 21 May 2021: Transcription/translation/coding of qualitative data
  • By 28 May 2021: Finalize the qualitative data analysis
  • By 11 June 2021: Prepare the first draft of the final report
  • By 18 June 2021: Disseminate final report and finding of the study

The consultancy will be full-time from commencement until the end of June 2021.

Required Qualifications and Experience


  • Master’s degree in Business Economics, Law, Development Studies, Social Science, Political Science, Gender Studies, or a related field from an accredited academic institution with 5 years of relevant professional experience; or
  • University degree in the above fields with 7 years of relevant professional experience.


  • At least 5 years of experience in designing, conducting, and implementing qualitative research studies in West and Central Africa or Horn of Africa, including participation in evaluation and/or assessments;
  • Extensive experience designing and conducting qualitative studies and integrating qualitative and quantitative findings;
  • Proven expertise in effectively assessing and evaluating programmes;
  • Knowledge and practical experience in monitoring and evaluating humanitarian and development projects / programmes;
  • Knowledge and a sound understanding of migration issues; and
  • Knowledge of return and reintegration issues is a strong asset.

Required languages:

For this position, fluency in English and French is required (both oral and written fluency).


Arabic, Amharic


The successful candidate is expected to demonstrate the following values and competencies:


  • Inclusion and Respect for Diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and Transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

  • Accountability: takes responsibility for action and manages constructive criticisms
  • Client Orientation: works effectively well with client and stakeholders
  • Communication: listens and communicates clearly (verbally and in writing), adapting delivery to the audience with outstanding drafting skills in English and French
  • Creativity and Initiative: actively seeks new ways of improving programmes or services
  • Leadership and Negotiation: develops effective partnerships with internal and external stakeholders
  • Performance Management: takes initiative and identifies ways and implements actions to improve performance of self and others.
  • Planning and Organizing: plans work, anticipates risks, and sets goals within area of responsibility
  • Time Management: ability to multitask and to complete tasks working with tight timelines
  • Technological Awareness: displays awareness of relevant technological solutions.


  • The consultant must adhere to the International Organization for Migration (IOM) Data Protection Principles (IN/138) and maintain confidentiality.
  • The consultant will be responsible to follow IOM writing guidelines and latest glossaries in all given assignments for accurate translation.
  • The appointment is subject to funding confirmation.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
  • The vacancy closes at 23:59 local time Geneva, Switzerland on the 28 March 2021. No late applications will be accepted.


How to apply:

Interested consultants should send to MPA/KMH:

  • CV,
  • Cover letter,
  • Samples of similar work done in the past may be provided also,
  • Three references, and
  • Daily fee.

Travel and per diem will be covered by IOM. The consultants will be responsible for arranging their visas, medical checks and clearance, and COVID tests.

Please send your application to Olta Ndoja (ondoja@iom.int) and Romina Prócel (rprocel@iom.int) indicating the position applied on the subject line, by 28 March 2021.

For any questions, please email Olta Ndoja (ondoja@iom.int) and Romina Prócel (rprocel@iom.int).

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