Best Interests Procedures eLearning Consultant

NGO Jobs / UN Jobs Vacancy

Organization: UN High Commissioner for Refugees
Closing date: 12 Apr 2021

Terms of Reference

Best Interests Procedure eLearning Development Consultant

Child Protection Unit

UNHCR, the UN Refugee Agency, is offering a home-based consultancy within the Child Protection Unit.

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities, and stateless people. An unprecedented 79.5 million people around the world have been forced from home. Among them are nearly 26 million refugees, over half of whom are under the age of 18. Responding to the protection needs of children is a core component of UNHCR's protection mandate.

During emergencies as well as in protracted refugee situations, children are often at risk of abuse, neglect, violence, and exploitation, requiring UNHCR and partners to identify and systematically provide protection services through a clearly defined case management system. UNHCR’s 2020 Best Interests Procedure Guidelines provides specific guidance on implementing Best Interests Procedure (BIP) for children at heightened risk. Ensuring that UNHCR staff and partners have the necessary knowledge and skills to deliver timely and effective BIP is essential for the protection of children.

The Child Protection Unit (CPU) sits within the Field Protection Service of UNHCR Division of International Protection and provides technical support and guidance to regional bureaus and field operations across humanitarian and refugee operations through developing policy, guidelines and tools, facilitating learning and development events, coordinate and work with colleagues and partners to enhance the prevention, mitigation and response strategies to protect children of concerns as well as strengthening youth engagement.

The Global Learning and Development Centre (GLDC) coordinates internal learning activities agency-wide, ensuring that learning design, delivery, and evaluations have the highest substantive and methodological integrity and are based around the principles of adult learning. GLDC strives to ensure that learning activities closely reflect institutional priorities, including Child Protection. The GLDC is incorporating exciting new technology - such as online learning, e-learning and mobile learning - to bring learning closer to learners, available anytime, anywhere. Situated under the Protection Learning Unit, the Child Protection portfolio encompasses a variety of learning products, including e-Learnings, learning programmes and training packages.

Title : Best Interests Procedures eLearning Consultant

Duty Station : Home based - with travel to Geneva and/or Budapest if


Duration : 5.5 months (part-time)

Contract Type : Individual Consultant

Fees : US$ 32,000 (Payable in instalments)

Closing date : 12 April 2021

Start date : 15 May 2021

Organisational context

The Best Interests Procedure (BIP) is designed to provide quality procedural standards for individual children at risk who need structured, systematic, sustained and coordinated support. The process of managing cases for individual children at risk will have a significant immediate and longer-term impact on the appropriateness, timeliness and quality of protection and solutions for them. Decisions and actions must therefore adopt a holistic approach and be guided by consideration of the child’s best interests.

Implementing case management services for children within a territory is the primary responsibility of the State. As such, UNHCR and partners work with national social services and child protection actors to ensure that national case management systems are accessible and appropriate for children of concern to UNHCR. Where national systems are not accessible or appropriate, UNHCR and its partners provide supplementary procedures to respond in a timely manner to the urgent protection needs of refugee children.

BIP is the UNHCR case management framework for asylum-seeking and refugee children. It may also be applied to other children of concern to UNHCR in certain circumstances. BIP includes the key steps of child protection case management as well as the UNHCR Best Interests Determination (BID) process and is implemented for individual children at risk who are in need of targeted, structured, systematic, sustained and coordinated support. It ensures that decisions and actions aimed at addressing protection risks and needs for children are in their best interests. BIP is embedded within, and linked to, refugee protection case management.

UNHCR staff and partners responsible for implementing BIP require adequate training to ensure the children who require BIP are supported in accordance with the BIP Guidelines. While UNHCR has developed a BIP Training Package, and is making this available to Regional Bureaus and field operations to enhance staff capacity, and eLearning course which can be taken at staff member’s own pace and times that are convenient for them has been identified as an essential need for ensuring effective BIP implementation.

The position

UNHCR is seeking to hire a consultant to develop a global eLearning course based on 2020 UNHCR Best Interests Procedure Guidelines: Assessing and Determining the Best Interests of the Child (BIP Guidelines). This will include reviewing existing draft material, developing and outline to ensure alignment with UNHCR’s 2020 BIP Guidelines and developing the content and training design for production.

Duties and responsibilities

The assignment is home based with possible travel to Geneva and/or Budapest, should this be deemed necessary for the finalisation of the eLearning course.

The first phase will focus on initial review the eLearning material previously developed by UNHCR and formulating and outline of the content based on alignment to the 2020 BIP Guidelines. During phase two, the consultant will conduct a detailed review of the existed eLearning material and the BIP Training Package and develop the content of the eLearning with feedback from CPU, and the training design with feedback from GLDC. During phase three, the consultant will work closely with the production vendor to transform the content into the interactive eLearning course.

Phase One

  • Inception report that includes the consultant’s plan of action with the timeline, and the description of the desk review components, and identify requirements for case studies.

Phase Two

  • Desk review of the draft eLearning package, BIP Training Package, BIP Guidelines, other child protection guidance, and case studies

  • Draft eLearning content and training design

Phase Three

  • Work with the production vendor to finalise the eLearning course, including feedback on the Alpha version.


  • Deliverable 1: Draft outline of the BIP eLearning Course.

  • Deliverable 2: Draft BIP eLearning Course content presented to CPU and GLDC.

  • Deliverable 3: Final version of the updated BIP eLearning course submitted to CPU and GLDC to be send to the production vendor.

  • Deliverable 4: Together with the production vendor, present final version of the BIP eLearning course to CPU and GLDC.

  • Deliverable 5: Together with the production vendor, incorporate the CPU and GLDC feedback on the Alpha version and submit the final version of the BIP eLearning course to CPU and GLDC.

Essential minimum qualifications and professional experience required


· Basic university degree in International Law, Human Rights, International Development, International Relations, Political or Social Science.

Work Experience:

· A minimum 6 years of work experience (5 years for master’s degree holders) in

· protection/child protection in refugee /humanitarian settings.

· Demonstrated expertise in child protection is essential

· Experience and knowledge in child protection case management

· Experience in developing and delivering training, with experience in developing online training

· material

· Excellent written and spoken English. Knowledge of French or Spanish or Arabic is an asset.


The successful candidate will be home-based.

Th Conditions

e consultancy may require short travel to Geneva and/or Budapest (estimated 11 days).

How to apply:

Interested applicants should submit their letter of motivation, Personal History Form (PHF), writing sample and CV to indicating 02/FPS/DIP/2021-BIP eLearning Development Consultant in the subject of the email.


Personal History Forms are available at PHF Form / Supplementary Sheet.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Geneva, 24 March 2021

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