Global Director, Digital CX Experience

NGO Jobs / UN Jobs Vacancy



Country: United States of America
Organization: World Vision
Closing date: 5 Mar 2021

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our over 37,000 staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through our work, every 60 seconds … a family gets water … a hungry child is fed … a family receives the tools to overcome poverty.

Here’s where you come in:

As the Global Director for Digital CX Experience, you will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. You will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, you will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers breakthrough experiences connecting supporters, donors and the vulnerable children and communities that we serve.

Requirements include:

  • 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.
  • Extensive experience leading UX design to develop and deliver best in class customer experiences.
  • Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.
  • Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.
  • Ability and willingness to travel internationally up to 30% of the time (when Covid-19 restrictions lifted).

How to apply:

Is this the job for you?

World Vision is dedicated to our team members’ development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.

Find the full responsibilities and requirements for this position online and apply by the closing date 05 MARCH 2021. Due to the number of applications received, only short-listed candidates will be contacted.

For more information on World Vision International, please visit our website: www.wvi.org.

Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.



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