Social Media Officer

NGO Jobs / UN Jobs Vacancy

Country: Italy
Organization: International Development Law Organization
Closing date: 25 Feb 2021


The Department of External Relations and Partnerships is responsible for the planning, coordination and implementation of IDLO’s external relations agenda, communications and partnerships building through strategies and activities to promote, protect and enhance IDLO’s mission and brand.

The Department actively promotes and advocates for IDLO’s strategic priorities with governments, the United Nations system, other intergovernmental organizations, civil society, the private sector, philanthropic organizations, academia, and other potential partners at national, regional, and international levels. It collaborates with all entities within IDLO to promote the Organization’s policy advocacy priorities.

It supports IDLO’s program and program development teams and country offices to ensure that communications, partnership engagements, resource mobilization and other outreach activities are coherent and integrated in IDLO’s activities around the world. It builds and maintains innovative and productive partnerships, ensures best practices in communication and resource mobilization, and supports the governance mechanisms of the Organization.


Working under the supervision of the Chief of Communications, the Social Media Officer is responsible for the following activities:

1. Management of IDLO’s Social Media Platforms

· Develop and deliver high-quality, engaging, original content for use across IDLO’s different social media platforms, ensuring alignment with IDLO’s strategic priorities, voice/tone and branding;

· Create and execute high-quality social media plans, including channel and content strategies and campaigns, with an emphasis on setting strategic audience growth and cultivation goals and refining digital messaging and engagement strategies.

· Maintain a social media calendar and identify opportunities to enhance visibility and engagement

· Track IDLO’s footprint online and the relevant metrics to accurately and meaningfully produce indicators to measure impact and success. Regularly monitor digital trends and results. Perform digital content audits and present digital content gap analysis to increase and improve inventory of digital content. Measure effectiveness of content marketing initiatives, optimize and provide business insight for ongoing improvement.

· Keep abreast of emerging channels and trends (e.g. TikTok) and identify opportunities to grow IDLO’s audiences and digital presence

· Maintain and update IDLO’s social media guidelines and support on social engagement across the organization, including at the regional/country level.

· Develop relationships with and engagement strategies for prominent social media influencers who promote interests and agendas close to IDLO’s work;

· Support the social media activity of IDLO’s Director-General, planning suggested content and monitoring the social media presence of other major international development actors.

2. Website Development and Maintenance

In collaboration with the Chief of Communications:

· Maintain IDLO’s web presence on;

· Oversee content management. Uploading, creating and publishing to the website as required.

· Oversee website development and manage external providers contracted to undertake work on website upgrades, development, maintenance, Search Engine Optimization, content strategy and implementation of new environments.

3. Branding, Design and Multimedia Content

· Support the organization’s brand strategy through developing, advocating and sustaining global standards and practices;

· Support the Chief of Communications in overseeing external creative resources, such as graphic designers, videographers, photographers and other creative services.

· Lead the development and oversee the inventory of visuals including photo sourcing, multimedia editing and creation of social media cards and infographics;


Education and Work Experience:

  • An advanced degree in journalism, communications, development studies, political science or a related field is required.
  • Minimum seven (7) years’ experience in digital and social communications, including coding and creating, publishing and managing digital content. Experience in an international public service and/or INGO preferred.
  • Demonstrable experience in the creation of engaging social media content across a variety of platforms – including Twitter, Facebook, Instagram, Snapchat, LinkedIn – for a variety of audiences.
  • Demonstrable experience in the understanding and use of SEO and social metrics and digital and social analytics to improve performance.
  • Experience at producing regular reports using Facebook Insights, Twitter Analytics, Google Analytics or similar tools.


  • Fluency in English is required. Knowledge of other languages is highly desirable.

Skills and Competencies:

  • Data-driven and have an evidence-led approach to social media strategy;
  • Up-to-date with the latest trends/developments in social media communications;
  • Excellent writing skills;
  • Strong graphic design skills. The ability to create simple graphics for digital and social publication
  • Basic HTML skills required;
  • Proficiency in common digital CMS platforms (Drupal, WordPress), as well as Hootsuiteand Google analytics;
  • Proficiency in use of common creative tools such as InDesign, Photoshop, Canva, PowerPoint, Microsoft Office 365 Suite, Microsoft SharePoint;
  • Proven creative energy, and a respected team player;
  • Ability to work across organizations with various departments and field offices;
  • Flexible, with the ability to manage multiple projects with minimal supervision;
  • Works well with others, share information, contributes, encourages and motivates others to become involved in team activities;
  • Excellent time management skills, and capable of working under pressure and handling stress;**
  • Keen sense of ethics, integrity, credibility, and commitment to IDLO’s mandate.


For this professional internationally recruited position, IDLO shall offer the selected candidate an Affiliate contract for 24 months, with possibility of extension subject to performance and availability of funding.

IDLO shall also offer a yearly basic salary of EUR 58,000 and a benefits package including provident fund contribution, medical insurance, leave entitlements in accordance with IDLO Employee Regulations and Rules. Relocation and installation support are also available for internationally recruited employees.

Salaries and benefits paid by IDLO to employees are exempt from taxation in Italy. IDLO employees are responsible for compliance with income tax laws of their country of nationality or residence and/or of any other relevant fiscal jurisdiction.

Applications will be screened on regular basis; a qualified applicant might be recruited before the deadline. In the interest of making most effective use of resources, only short-listed candidates will be contacted during the selection process.


The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this work. This is not an exhaustive list of all duties and responsibilities.

IDLO reserves the right to amend and change responsibilities or even to cancel the recruitment to meet business and organizational needs as necessary.

How to apply:

Applications will be received through the following link:

Apply to Job


Popular posts from this blog

Head Anticipation Hub (m/f/d)

Communications Officer, P3

Escuintla Associate, Guatemala