Administration Associate (IT Support)

NGO Jobs / UN Jobs Vacancy



Country: Thailand
Organization: Asian Forum for Human Rights and Development
Closing date: 1 Feb 2021
  • Employment Duration
  • Start date: 1 March 2021
  • 2-year contract with possibility of renewal (subject to a satisfactory performance assessment during the three-month probation period)

Duties and responsibilities

Overall purpose of the position:

To take charge of the entire IT and IT-related function and responsibilities of FORUM-ASIA to ensure a smooth operation of online systems.

Tasks:

  • Install and configure appropriate software and functions according to specifications(Office 365, VPN, Thunderbird + Encrypted Emails, VeraCrypt for Data Encryption andKeePass)
  • Maintenance of all IT equipment including but not limited to: laptops, routers, conferencetools, QuickBook Windows 2008 servers, local network and other related devices andequipment.
  • Maintain and troubleshoot the Dedicated Ubuntu 20.04 LTS Server (core managed), utilizedto host NextCloud & Uwazi (AHRD Website).
  • Upgrade NextCloud and its relevant applications as needed.
  • Maintenance of Centos 7 Dedicated server which hosts FORUM-ASIA’s & other websites(WordPress based) and collaborate with web developer/consultant, as necessary.
  • Coordinate and liaise with server hosting provider(s)
  • Troubleshoot system and network problems, diagnose and resolve hardware and softwarefaults
  • Replacing IT equipment parts as required
  • Provide support, including procedural documentation and relevant reports

Selection criteria: Essential

  • Bachelor Degree or higher in relevant field
  • Five or more years of IT work experience
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, ITHelp Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Previous experience with Microsoft Windows Server 2008, Ubuntu 20.04 LTS (self-managed) and Centos 7 Server preferred
  • Familiarity with remote desktop applications and help desk software (RemotePC)
  • Deep expertise and hands on experience with Web Applications and programminglanguages such as NodeJsv14.6+, ElasticSearch 7.10+, MongoDB 4.2+, MariaDB 10.2+, Dockers, Collabora Online, HTML, Apache 2.4 and PHP 7.4, CSS, JavaScript, jQuery andAPI's
  • Some knowledge in Stun/Turnserver with dockers for Audio / Videos calls
  • Priority will be given to prospective candidates with permission to work in Thailand

How to apply:

Application Procedures

Applicants are requested to fill in the Job Application Form and send it by email together with a self-introduction letter and two recommendation letters to applications@forum-asia.org before 1 February 2021, midnight Bangkok Time (UTC+7), stating “**IT Support Application Your Full NAME**” in the subject line. Please note that late applications will not be considered.

Shortlisted candidates will be invited to an interview (online or face-to-face) in the week of 8 February 2021. The selection process may include a written or practical assessment.



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