Consultant, Nigerian Agricultural Enterprise Curriculum

Consultant, Nigerian Agricultural Enterprise Curriculum Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and for the future. We are recruiting to fill the position below: Job Title: Consultant, Nigerian Agricultural Enterprise Curriculum Location: Biu, Borno Employment Type: Contract Scope of Work  This activity aligns with ALMRI’s interest of assisting small holder farmers reduce their production costs and improve their yields (both the quantity and quality of products at harvest). The training of Trainers of the Agricultural extension, Village agents and Lead farmers initiative also conforms with the projects aim to support the expansion of the business models by improving their skills in training capacity and ability to identify op…

Operations Analyst / Senior Operations Analyst

NGO Jobs / UN Jobs Vacancy



Country: Netherlands
Organization: John Snow
Closing date: 20 Oct 2020

The Partnership for Supply Chain Management (PFSCM) brings together multiple private sector and non-governmental organizations that are among the most trusted names in supply chain management and international public health and development in the world. PFSCM has been recognized internationally for its work to save lives through stronger public health supply chains; the partnership won two supply chain distinction awards from the European Supply Chain and Logistics Summit in 2010 and was a finalist in the 2012 Supply Chain Innovation Award Competition sponsored by the Council of Supply Chain Management Professionals (CSCMP) and SupplyChainBrain.

The Global Fund to Fight AIDS, Tuberculosis and Malaria is a major financing institution in the fight against these diseases in 140 countries. The Global Fund selected PFSCM to be one of the Procurement Service Agents for Global Fund principal recipients, under its Pooled Procurement Mechanism aimed at ensuring a cost-effective and efficient procurement process that meets all the Global Fund standards for a Procurement Service Agent. This service provides support to countries to resolve procurement bottlenecks and supply chain management challenges and to facilitate timely access to pharmaceuticals and other health products.
In addition, PFSCM implements other supply chain management projects with other client/donors including several developing country governments.

RESPONSIBILITIES

The Operations Analyst/Senior Operations Analyst is responsible to provide Tier1 support and local operational support to PFSCM staff. The Analyst is expected to support day-to-day operations, resolve problems, and monitor and maintain computer equipment in close collaboration with the IT team, system support staff, and other business units throughout the organization. The Analyst is responsible for ensuring the availability and accessibility of core systems and is expected to resolves issues affecting their use, as well as coordinate with development, user, and network teams to ensure systems meet capacity requirements.
The Operations Analyst/Senior Operations Analyst is additionally responsible to provide prompt, courteous service to all levels of staff, as well as external relationships. The Analyst is responsible to issue, track, maintain, and collect hardware assigned to the PMO-NL office, working with Facilities.
The Senior Operations Analyst is also expected to carry out duties that focus on process improvements. This position acts as a leader in IT best practices and project manager as needed.

SPECIFIC RESPONSIBILITIES:
Serve as initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation in line with PFSCM policies and procedures.
Conduct Tier1/Tier2 triage of customer support issues and assign to the appropriate team or resolve.
Administer user accounts, i.e., account creation and management and password resets; and manage and maintain user security roles for IT systems.
Participate directly in/Lead activities to administer, maintain, and facilitate IT applications, including internal and external websites, document management system, business intelligence system, and supporting infrastructure.
Familiarize end-users on basic software, hardware, and peripheral device operation; and support user base with any operational issue, including login issues, system installation, hardware, user maintenance, and system availability.
Track hardware assigned from the PMO-NL office and software inventory organization-wide; assist Facilities with equipment access and work station set-up as needed.
Troubleshoot, assign resources to resolve emerging or identified issues, and lead action teams to correct associated with network connectivity, and workstation hardware/software using diagnostic tools, working with vendor support contacts as needed.
Monitor system availability and resolve issues affecting system use or the day-to-day operations of the IT systems. Report on a variety of metrics to system availability and support effectiveness.
Load, copy, and customize operating system configurations for deployment using tools and methodologies; and maintain end-user documentation consisting of configuration, support information, and useful software/hardware tips.
Develop and maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures.
Ensure the availability of the IT and resolve user and system issues coordinating with hosting providers; and maintain system license and implement relevant upgrades working with product vendors.

Senior Specific Responsibilities:
Seek and identify opportunities for improvements in processes and daily activities.
Create and contribute to the development of work instructions and standard operating procedures.
Document and share all relevant information concerning industry best practices.
Coach and support colleague development and training in good equipment and relevant IT practices.
Manage projects as needed to enhance operational workflows.

QUALIFICATIONS

Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience required.
3+/5+ years of experience supporting complex, heterogeneous IT systems.
Documented experience in one or more of the following types of systems; Document Management, ERP, Web Based Transactional, Customer Support Ticketing, Business Intelligence/Data Warehouse (BI/DWH), DBMS, and/or IT Infrastructure/Network.
Experience with Jira, Microsoft Office, and Windows 7 & 10 required.
Previous experience troubleshooting both software and hardware issues.
Experience providing Tier1/Tier2 user support, both remotely and in-person with a customer support focus.
Experience in authoring, reviewing, and following IT processes.
Demonstrated strong analytical/problem-solving skills and ability to follow procedures and resolve exceptions.
Excellent written/verbal communication and interpersonal skills with proven ability to understand customer needs and provide guidance to standard processes. English fluency is required.
Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a distributed team with diverse cultural backgrounds.
Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality solutions and service standards.
Action management including the ability to manage projects in the most cost-efficient manner; resourcefulness, initiative, maturity of judgment, and the ability to make sound decisions within competing priorities.
Availability to travel, and perform other duties as needed.
Must be eligible to work in The Netherlands.

Salary commensurate with experience.

Interested candidates should submit their resumes and cover letters online by 10/20/2020.

How to apply:

Please apply directly through the JSI website,

https://careers.jsi.com/JSIInternet/Careers/jobdescription.cfm?id=131727&intern=0



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