Community Liaison Officer - Social and Behavior Change Communication

NGO Jobs / UN Jobs Vacancy

Country: Eswatini
Organization: Cowater International
Closing date: 29 Oct 2020


Cowater, in collaboration with WaterAid, is recruiting a Community Liaison Officer for an upcoming World Bank-funded project to conduct a formative research in order to develop and implement a complementary WASH social and behavior change communications strategy (SBCCS) in Eswatini (Swaziland).

General objectives of the project:

  • Achieve increased access to safely managed sanitation and basic hygiene management;
  • Provide improved access to sanitation services in health facilities, schools and informal settlements, households with children under 3 years old (baby-WASH);
  • Support the development of a sustainable, user- friendly domestic rural sanitation and hygiene technology to be constructed in targeted households of the region; and
  • Reduce fecal-oral exposure.

Specific objectives of the project:

  1. Undertaking a situation analysis, including;
    1. reviewing Program documents, existing baseline studies and other information on WASH coverage and health;
    2. reviewing all ongoing/planned WASH and behavior change activities, and identify key gaps/challenges;
    3. identifying and mapping key stakeholders and partners involved in WASH and behavior change;
    4. developing an initial understanding of WASH products and services provided by Ministry Of Healt (MOH) and other partners including the client, and behaviours that impact the provision of services and that could impact interventions planned under the Project;
    5. reviewing existing studies and literature on factors influencing household and institutional setting behaviours in eSwatini (effecting fecal-oral pathways and other key identified behaviours);
    6. identify knowledge gaps to be addressed through formative research; and
    7. assessing the capacity of MOH and the client at regional level and nationally in implementing a SBCCS, identifying gaps and areas for improvement. In addition, conducting an assessment of existing sanitation and hygiene technology trailed/used in the country to assess their sustainability, usability and acceptability for domestic users, and developing a minimum technical requirement for domestic toilets in conjunction with MOH.
  2. Proposing an analytical framework and conducting formative research to inform the development of the SBCCS. (understanding of : caregivers, child, and other household member barriers and other determinants; health risks, positive and negative attitudes, social norms, ability or how-to-do and self-regulation (RANAS) of behaviors known in this context to reduce exposure to fecal-oral pathogens and achieved desired behaviors using qualitative and quantitative research tools);
  3. Developing a SBCCS, implementation plan and associated products, tools and materials that will support MOH and the client in achieving improved WASH services and behaviors in the targeted region;
  4. Based on the assessment of sanitation and hygiene technologies trialed in the country, develop technical specifications for the procurement of construction materials for 10,000 domestic rural sanitation and hygiene facilities, meeting the developed minimum technical requirements, that will be constructed in most vulnerable households in the targeted region;
  5. Developing a communications (tradition and beyond traditional) plan to accompany the SBCCS and target the desired audience;
  6. Implementing the SBCCS in close collaboration with MOH and the client, providing training and capacity building to key MOH and the client staff;
  7. Supporting households to construct the domestic rural sanitation and hygiene facilities and provide training for their ongoing operation and maintenance.


The Community Liaison Officer will support local community engagement, acting as the focal point for project activities within the local communities during the research phase and the implementation of the Social Behavioral Change Communications (SBCCS). The candidate will be the first point of contact and will coordinate with communities, ensuring that the project activities are being carried out according to the initial plans.



  • Degree in Sociology, or Social Work or equivalent;

Minimum Experience:

  • 3 years working experience in community liaison ;
  • Previous working experience in Peri-Urban or rural areas;
  • Previous experience in WASH would be an asset;
  • Previous working experience in Eswatini / Swaziland or in the region.

Key Responsibilities

  • Responsible for the development of technical specifications;
  • Responsible for the design of sanitation and hygiene technology;
  • Monitoring the installation and construction process of the technology;
  • Work alongside local artisans, technicians, masons who will carry out the installation/construction;
  • Involved in the training and supervision of local staff regarding the engineering design;
  • Direct monitoring and supervision of field work;
  • Training of relevant department on monitoring and supervision of field work.

Essential Skills:

  • Fluency in English

Employment conditions: This assignment will have a total duration of 16 months.


With more than 35 years’ experience, Cowater International is Canada’s global leader in management consulting services specializing in international development and has managed the implementation of over 800 projects in more than 80 countries around the globe. We work with governments, partner organizations, communities and civil society to design and implement sustainable solutions that generate lasting social, financial and environmental impacts. Our adaptive approach to management has led to our award-winning work and recognition as one of Canada’s Best Managed Companies in 2017, 2018 and 2019. Headquartered in Ottawa, Canada, Cowater International also has corporate offices in Montreal, Quebec, London, United Kingdom and Nairobi, Kenya in addition to project offices in a wide variety of other locations across Sub-Saharan Africa and Asia.

We thank you for your interest in building a better tomorrow with Cowater International.

How to apply:

Candidates are encouraged to apply as soon as possible, and by latest Thursday October 29th via this link:

Application will be reviewed as they are submitted.

Qualified women are encouraged to apply.

Preference will be given to Eswatini (Swaziland) nationals.

For your application to be considered, please upload your documents as followed: Candidate Name - Title of the Position.

We thank all applicants, however only those shortlisted will be contacted.

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