IT Operations Assistant SC-5 – WFP Regional Office in Cairo, Egypt
IT Operations Assistant SC-5 – WFP Regional Office in Cairo, Egypt ABOUT WFP The World Food Programme was created in 1961, as an experiment to provide food aid through the UN system. In 1965, WFP became a fully-fledged UN programme, to last for 'as long as multilateral food aid is found feasible and desirable'. Today, WFP is the world's largest humanitarian agency fighting hunger worldwide. WFP assists 80 million people in around 80 countries each year, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 70 planes on the move, delivering food and other assistance to those in most need. In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. We also work to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in our humanitarian response. WFP is funded entirely by voluntary donations, in 2016 WFP raised US$5.9 billion. WFP has more than 14,000 staff worldwide of whom over 90% are based in the countries where the agency provides assistance. The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. WHY WORK AT WFP? SAVING & CHANGING LIVES âÂ¤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people's dreams of a brighter future. GLOBAL COMMUNITY ðÂŸÂŒÂ Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives. How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels. UNLIMITED POSSIBILITIES ðÂŸÂ’¡ Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done. LIFE-CHANGING EXPERIENCE âÂ Reach beyond yourself and discover your true potential. WFP offers the kind of life-changing experiences you're unlikely to find in many other organizations. Join us to make a difference Watch this video to know more about us!! Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be JOB PURPOSE To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services in the Regional office of the World Food Programme. STANDARD MINIMUM QUALIFICATIONS Education: University degree in Computer Science/Engineering, Information Technologies or another relevant field. Additional formal training in ICT is an advantage. Experience: Four years of progressively responsible work experience in the IT Helpdesk and operations Experience resolving level 1 IT issues. Experience in Inventory tracking systems Knowledge & Skills: Skills in Client support services, knowledge of inventory systems Courtesy, tact, user-oriented and the ability to establish and maintain effective working relations with people of different cultural backgrounds Able to work independently as well as in a team, organize his/her own daily planning and reporting. Good communication and presentation skills Language: Fluency (level C) in the English language. OTHER EXPERIENCES FOR ENTRY INTO THE ROLE Experience resolving more complex technical issues. Experience in working with the head of units in defining requirements for the functional area. Experience with the application of client services standards to resolve or escalate clients' service problems. Experience in Client support services, Windows Based servers, Cisco Networking. Cisco Certification desired. Experience with the application of client services standards to resolve or escalate clients' service problems. KEY ACCOUNTABILITIES (not all-inclusive) Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology. Install, operate and maintain networking systems and equipment, to ensure optimal services in compliance with standard operations procedures. Support the development of standard material such as training documentation and standard operating procedures on behalf of senior officers, to ensure staff have access to required information about IT services and products. Suggest improvements to methods and processes in order to support the continuous improvement of IT services. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. Corporate IT Projects Carry-out the weekly follow up with RBC countries and collect progress status of SDWAN/VSAT/IPBX projects. prepare weekly progress report to RBC TEC management and RBC projects focal points. Facilitate IT requirements related to shipping equipment and customs clearance. Workstation Management: Handle front-line TEC support requests and route these requests to the right channel. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. Carry-out the delivery and setup of staff workstations. IT Operations Activities Carry-out and facilitate all inventory (GEMS Mobile) related tasks. Carry out system health check tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. Perform stock control checkup exercise to ensure IT equipment availability. Perform all admin tasks for the TEC unit under the supervision of the RBC National Snr. Operations Associate. DELIVERABLES: Weekly activities report Monthly Inventory report Annual Physical Count report COMPENSATION DATA WFP offers a competitive compensation package including: - Attractive salary in accordance with industry standards Medical coverage for staff and dependents Variety of leave entitlements, incl. 30 days annual leave/year, and maternity/paternity leave. TERMS AND CONDITIONS Job Title: IT Assistant Type & Level of Contract: Service Contract - Level 5 Duration: One year Unit/Division: Information Technology Duty Station(City, Country): Regional Bureau in Cairo (RBC), Egypt Reports To: Senior IT Operations Associate DEADLINE FOR APPLICATIONS Interested candidates are invited to submit their application no later than Tuesday, September15th , 2020. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.