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Iraq: Shelter and NFI Cluster Coordinator (Subnational)

NGO/UN Job Vacancy

Organization: ACTED
Country: Iraq
Closing date: 14 Dec 2017

Background on ACTED

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,300 national staff 300 international staff, ACTED is active in 35 countries and implements more than 450 projects a year reaching over 11 million beneficiaries.

Country profile

Country Profile

Number of projects 38

Number of areas 4

Number of national staff 313

Annual budget (EUR) 21M

Number of offices 6

Number of international staff 23

Position context and key challenges

ACTED has been present in Iraq supporting conflict affected populations since 2004 and currently operates in 15 regions. For the last 4 years, our team of 350 people has been responding to the Syrian refugee and IDP crisis, notably in the Kurdistan Region of Iraq, where ACTED supports over 1.5 million people. Our multi-sectoral approach addresses the most urgent needs of internally displaced people and refugees by ensuring their protection, delivering life-saving food assistance, providing shelter and non-food item packages with lifesaving items and improving their living environment in and out of camps through camp management and Water, Hygiene and Sanitation activities.

Position profile

The Shelter and NFI Cluster (S-NFI) was activated in January 2014 and as of January 2017 it has a staff of 7 who collectively represent the Cluster’s members. The Cluster is led by the National Shelter Coordinator and the Co- Chair and supported by sub-national coordinators and information management specialists.

The Cluster is part of the wider coordination architecture and is led by UNHCR and co-chaired by Norwegian Refugee Council (NRC) covering the whole of Iraq.

The Cluster acts as a coordination, advocacy, and technical support body to ensure that member agencies have the resources and capacity needed to provide the highest quality shelter and NFI assistance possible. The Cluster does this by offering a number of services, including:

  • Providing guidance through the Strategic Operating Framework (SOF) to enhance accountability and effectiveness of humanitarian shelter interventions in Iraq;
  • Maintaining coordination mechanisms through a platform of information sharing, both at the national and regional levels, in close collaboration with relevant stakeholders including Government counterparts;
  • Representing the interests of SC members in discussions with the humanitarian actors at inter-cluster meetings and with other stakeholders on the prioritization of shelter issues for humanitarian action and resource mobilization;
  • Identifying advocacy concerns, including resource requirements, and contributing to broader advocacy initiatives;
  • Ensuring that adequate monitoring mechanisms are in place to review the impact of cluster member activities and the progress against implementation plans; and
  • Providing leadership in emergency and crisis preparedness by putting in place contingency plans in areas and situations where there is a high risk of recurring disasters and where sufficient capacity exists within the cluster.

Reporting and Management:

The Sub-National Cluster Coordinator (SNCC) position is based in Erbil and will report to the National Shelter Cluster Coordinator and Co-chair. This position will not have any supervisory responsibility.

The main function of the role is to support the leadership of the Cluster and act as focal point for:

i.urgent issues / topics raised by Cluster partners,

ii.areas of geographical importance where additional capacity is needed.

The need for Shelter and NFI assistance in Iraq is very fluid. Due to the on-going conflict the geographical areas of focus can change on a weekly basis. In addition, assistance is needed by various case-loads (newly displaced, long term IDPs, returnees, stayees, hosts, newly liberated, etc.). These two variable create a need to have a flexible and mobile resource who can respond to urgent needs based on location but also topic.

  • Undertake the necessary research, analysis and coordination to address key issues in the Shelter and NFI cluster.Identifycluster. Identify vulnerabilities, needs and gaps (in preparedness and response) for specific geographical areas with a specific focus on Mosul and Kirkuk. Other areas could be covered as well, based on the needs of the SNFI cluster team.
  • Perform regular field missions to run assessments, monitor partners’ projects and evaluate the impact of the overall response, noting that security restrictions may hinder movements.
  • Report on partner activities related to Shelter and NFI Cluster.
  • Review partners' periodic reporting (through Activity Info and any other IM tool) to ensure the cluster benefits from most up-to-date information.
  • Work with partners to ensure that Cluster guidelines and technical notes are understood and respected. Build capacity of those organisations which require to do so, with priority given to local actors.
  • Track, collate and analyse needs assessments and field visit reports in order to form understanding of the situation in specified Governorates with respect to Shelter and NFI.
  • Liaise and coordinate with concerned authorities at local and technical level to ensure/facilitate access to beneficiaries and sites/structures.
  • Contribute to the advocacy effort made by the cluster at national level, in particular in the areas of resource mobilization, HLP, and winterization.
  • Contribute to the overall cluster coordination work by actively participating in technical working groups, task forces, drafting of strategic documents, etc. established at both subnational and national level.
  • Coordinate with other relevant clusters (especially WASH, Protection and CCCM) at field/subnational level to ensure targeted and comprehensive assistance.
  • In a collaborative, consultative and inclusive manner, interact and coordinate with cluster- and non-cluster agencies delivering Shelter and NFI assistance, in order to ensure best possible geographical coverage for Shelter and NFI delivery based on vulnerability and priority criteria for the identification of beneficiaries, and to avoid gaps or duplication.
  • In close collaboration with the IMO(s), collect information and data to effectively feed in the Cluster’s reporting systems and tools.
  • Prepare reports and briefing notes on the situation and development for the National Coordinator.
  • Represent cluster members of the specific geographical areas covered by the position in national coordination fora.
  • Deputise for the National Co-Chair and other key Shelter and NFI cluster staff when needed,
  • Any other task related to the Cluster as agreed.


University degree. A technical background (civil engineering, architecture) is preferable but not essential.

At least 6 years of relevant work experience, including at least 3 in shelter program management at national level.

Proven, applied experience in cluster context and/or in a coordination role with direct involvement in the management of the clusters and/or interagency programmes would be an asset.

Excellent writing, communication and representation skills; ability to prepare clear and concise reports while coping with tight deadlines and competing priorities.

Very good knowledge of inter-agency humanitarian coordination and cluster processes.

Personal commitment, drive for results, analytical and strategic thinking, efficiency and flexibility.

Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from varied cultures and professional backgrounds.

Very good level of computer literacy.

Excellent knowledge of English, working knowledge of Arabic or Kurdish is an advantage.


Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus

Additional monthly living allowance

Free food and lodging provided at the organisation’s guesthouse

Transportation costs covered, including additional return ticket + luggage allowance

Provision of medical, life, and repatriation insurance + retirement package

How to apply:

Please send your application including cover letter, CV and references to under Ref : RNC/IRQ