Search UN Jobs and NGO Jobs

Botswana: Senior Infomation Communication Technology Assistant, GS-7 (Open for Botswana Nationals Only)

NGO/UN Job Vacancy

Organization: UN Children's Fund
Country: Botswana
Closing date: 22 Nov 2017

Key functions, accountabilities and related duties/tasks

1. Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

  • Contributes to providing physical and logical security and safety of ICT environment and infrastructure;
  • Operate ICT infrastructure environment, hardware, network and telecommunications;
  • Assist in the management of contracts for ICT for services and products;
  • Implement corporate solutions, services and keep systems and applications up and running;
  • Implement changes and apply upgrades, security updates and patches;
  • Conduct or supervise the provision of preventive and corrective maintenance;
  • Implement emergency telecommunication operations and equipment;
  • Implement ICT disaster recovery plans;
  • Monitor, assess and verify the use of ICT resources to ensure compliance;
  • Escalate compliance exceptions (proactive) and deviations (reactive).

2. Provide help, support and assist with capacity building and knowledge management

  • Provide technical and operational support to end-users;
  • Manage escalated ICT incidents or problems to GSSC/ITSS;
  • Distribute ICT-related communication materials from NYHQ, GSSC or regional office;
  • Prepare and circulate internal ICT-related communications emails, manuals, newsletters, flyers, best practices, FAQs
  • Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
  • Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
  • Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
  • Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
  • Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
  • Stay abreast of ICT trends, developments and best practices through professional development journals, training, certification, etc

3. Support operational and administrative tasks:

  • Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
  • Monitor risks and threats to ICT environment or infrastructure and inform management;
  • Is abreast on the compliance with the host government regulatory requirements vis-Ã-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc
  • Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
  • Assist in providing information for reports, reviews or audits;
  • Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution

4. Assist in the delivery of results:

  • Work closely with programme staff to facilitate proper implementation of approved innovation initiatives;
  • Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
  • Study and understand the business requirements, i.e., PPP, RBM, HACT, etc to improve the delivery of results;
  • Assist in the selection of training providers and the development of training materials;
  • Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
  • Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
  • Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

Competencies and level of proficiency required

Core Values

  • Commitment
  • Diversity and inclusion
  • Integrity

Core competencies

  • Communication (II)
  • Working with People (II)
  • Drive for Results (II)

Functional Competencies

  • Analyzing (II)
  • Applying Technical Expertise (II)
  • Planning and Organizing (II)
  • Following Instructions and Procedures (II)


Completion of secondary education, supplemented with formal training at university level in computer science, software engineering, information technology management, business administration or related social science field is required. Computer literacy and ability to effectively use standard office software, tools and technologies.


Seven years practical work experience in information and communication technology management and business operations in a large international organization and/or corporation is required.

Language Requirements

Fluency in English and the local language of the duty station.

How to apply:

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link