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Greece: Roving Cultural Mediator

NGO Jobs / UN Jobs Vacancy

Organization: Danish Refugee Council
Country: Greece
Closing date: 28 Sep 2018


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece.

1. Purpose

Under the overall supervision of the Field Protection Manager, and in cooperation with the DRC protection staff, the Roving Cultural Mediator will accompany vulnerable asylum seekers and refugees to and from their places of residence to access medical, legal and other services in the Greek public sector. S/he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct, and smooth communication between the persons of concern and Greek service providers.

The key responsibilities include:

2. Duties and Responsibilities

· In coordination with, and at the request of field protection staff, accompany asylum seekers and refugees via bus, metro or taxi from their place of residence to the service provider and back home again afterward if needed.

· Provide clear, understandable and culturally appropriate translation and interpretation services for asylum seekers, refugees and the service providers, as required.

· Support persons of concern to fully express and understand the information being exchanged and take written notes if needed.

· Ensure the confidentiality of the information is preserved and respected

· Provide backup support to the protection teams when not accompanying clients

· Other tasks as required by the Field Protection Manager to support the implementation of DRC’s activities

3. Required Qualifications

  • Excellent command of written and spoken Greek and at least one of the following:

Arabic / Dari / Pashtu / Kurmanji / Sorani languages

  • Basic written and spoken English is required
  • Extensive vocabulary and ability to accurately translate complex ideas and information
  • Minimum 1 year working experience; previous experience working in the humanitarian sector is preferred
  • Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
  • Ability to work with vulnerable individuals, from children to elderly
  • Commitment to humanitarian principles and values
  • Flexible, enthusiastic and willing to learn from others
  • Experience working in a multi-cultural setting
  • Competence with Microsoft Word, basic Excel

4. Skills & Qualities

· Good organizational skills to work autonomously and organize transportation for a variety of clients

· Empathy combined with a genuine desire to improve the quality of the lives of service users

· Ability to think on your feet and make decisions under pressure

· General administrative skills

· Ability to remain calm, in control and good humored even under pressure

· Flexibility to adapt to new roles, tasks and situations;

· Strong observation, analytical and listening skills;

· The capacity to understand and translate medical, legal and procedural information;

· The ability to negotiate, mediate and interpret on behalf of service users;

· Demonstrates integrity by modelling the DRC values and ethical standards

· Strong analytical skills

5. General Regulations

· The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.

· Employee should not engage in any other paid activity during the DRC contract period without prior authorization.

· Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.

· Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.

· Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.


The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).

Additionally, the employee will be entitled to receive a DRC mobile phone and a laptop.

DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

The position will be based in Larisa (Central Greece) and national terms and conditions apply

How to apply:

Application Process

Interested? Then apply for this position on line**:** All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English**.**

Applications close on the 28th of September 2018.

*Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.**