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UN Jobs / NGO Job Vacancy : Jordan: Protection Advisor - Jordan

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Organization: INTERSOS
Country: Jordan
Closing date: 23 May 2018

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

1. Terms of reference

Job Title: Protection Advisor
Code: SR-42-537
Country: Jordan
Duty Station: Amman with regular visits to Field Offices (Irbid, Amman East, and Karak) and regular presence in the field
Starting date: 01/07/2018
Contract duration: 5 months – Maternity Leave Replacement
Reporting to: Head of Mission
Supervision of: Protection Specialist (n.1 expat staff); Case Manager Coordinator (n.1 national staff)

2. General context of the project

Following the conflict in the Syrian Arab Republic and the deterioration of the humanitarian situation which is negatively affecting also the neighbouring countries, since 2012 INTERSOS has resumed the operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for the Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).

In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection and protection mainstreaming within the different sectors of intervention that compose the Country Strategy (Protection, Child Protection, Education in Emergency, WASH, Shelter and Basic Needs including Cash and Winterization Assistance).

Specifically, in Irbid, Karak and Ma’an Governorates, INTERSOS is implementing projects aimed at mitigating high vulnerabilities of refugees by supporting identified cases with ad hoc multi-responses, while contextually empowering community-based prevention and response mechanisms. Specific support to obtaining documentation for refugees and hosting communities is one among the key programmes aimed at protection vulnerable individuals. INTERSOS applies a multi-sectoral and holistic approach which aims to provide extremely vulnerable families with a comprehensive package of services, ranging from psychosocial support activities and informal education opportunities to WASH and cash assistance.

INTERSOS main partners and donors in the Country are: UNICEF, DG ECHO, Italian Cooperation, and OCHA-HPF (Humanitarian Pooled Fund).

3. General purpose of the position

The general purpose of the position is to ensure the proper and effective implementation of all protection-related activities and services of INTERSOS Programme in Jordan, providing technical inputs, guidance and support, as well as overall operational monitoring and evaluation.

4. Main responsibilities and tasks

The Protection Advisor is in charge of guiding and supporting all protection-related activities and services of INTERSOS Programme in Jordan, ensuring timely and quality implementation and monitoring in compliance with relevant Standard Operating Procedures (SOPs), International Principles and Guidelines, International Standards, Good Practices in Protection Responses, INTERSOS Fundamental Charter and Code of Ethics.

Main responsibilities:

  1. Planning, monitoring and evaluating the implementation of the protection programme in Jordan - including but not limited to protection monitoring at community and household level; assistance to most vulnerable persons, with special focus on documentation/registration issues; child protection and SGBV prevention and response; and psychosocial support - ensuring timely and quality delivery of the targets set as per approved projects’ proposals.

  2. Building the capacity of specialized and non-specialized staffs, as well as community volunteers and local counterparts, providing ad hoc training sessions and continuous on-the-job coaching.

  3. Maintaining relations pertaining to the protection programme with donors, partners, key stakeholders, and other relevant actors at country and regional level.

More specifically:

Programme activities planning, monitoring and evaluation

  • Support the Programme/Project Managers in preparing, managing and regularly updating the protection projects’ activities work plan, ensuring timely and quality implementation in compliance with the defined projects’ strategy, as well as INTERSOS and donors’ guidelines.
  • Provide inputs, guidance and support to ensure the quality implementation of the protection projects’ activities from the technical point of view.
  • Maintain all case management relevant forms (vulnerability assessment form, case plan form, referral form, follow-up form, etc.) updated and ensure they are properly used.
  • Advise on management of complex cases.
  • Contribute to developing, rolling out and revising internal Protection Toolkits and Standard Operating Procedures (SOPs).
  • Ensure that required data protection and sharing protocols are respected.
  • Promote age, gender and diversity sensitive approaches into the projects’ activities..
  • In cooperation with the Programme/Project Managers, elaborate and set up specific mechanisms to monitor and evaluate the protection projects’ activities, as well as to collect feedback and complaints from beneficiaries and target populations at large.
  • Undertake field visits to the projects’ locations as needed to continuously monitor the progress and the quality implementation of the protection projects’ activities.
  • In cooperation with the Protection Officers and case management coordinator, conduct case audits to evaluate the quality of the service provision.
  • Continuously assess, analyze and evaluate the impact of the protection projects’ activities to inform and adjust the programme accordingly.
  • Report in a timely manner any eventual challenges or delays faced, loss or damage occurred, fraud or misuse detected.
  • Work closely with the colleagues to ensure the integration of the protection programme with other sectors of intervention.
  • Programme staffs, volunteers and local counterparts capacity building
  • In cooperation with the management and human resources staffs, carry out the identification and selection of the protection, as required.
  • Contribute to supervising and evaluating the performance of the protection staffs.
  • Continuously assess the training needs of the protection staffs, design the capacity building programme and develop the related material for enhanced protection response capacity and service provision according to international best practices, standards and principles.
  • Ensure that all relevant non-specialized staffs, as well as community volunteers and local counterparts, are trained on humanitarian principles and code of ethics; basic principles of general protection, child protection, gender-based violence and psychosocial support; data protection and sharing protocols; safe referral; and risk mitigation.

Programme reporting

  • Support the Programme/Project Managers in elaborating and monthly updating the internal monitoring and evaluation tool, the Project Appraisal Tool (PAT), with specific reference to the protection activities.
  • Contribute to preparing the projects’ narrative reports with specific reference to the protection activities, as well as other ad hoc analysis reports and material, according to INTERSOS and donors’ requirements.
  • Ensure that all data related to the protection activities are disaggregated by sex and age, in order to develop profiles on the different needs and realities of women, girls, boys and men, for reporting and analysis purposes.

Coordination and representation

  • Establish and maintain collaborative relations with relevant donor officers, partners, key stakeholders and other humanitarian actors.
  • Participate in meetings with relevant donor officers and facilitate field visits by donor missions, as required.
  • Proactively participate in the Protection Working Group and Sub-Working Groups, including related strategic advisory groups and thematic task forces, at country and regional level.

Programme development

  • Continuously assess the protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the programme accordingly.
  • Continuously assess the protection response capacity of potential partners.
  • Support the design, promotion and elaboration of new interventions at country and regional level, ensuring protection mainstreaming.
  • Promote harmonization of protection approaches, methodologies and tools within the region, and create opportunities for experience sharing and learning.
  • In cooperation with the accountability unit, follow up on the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) Policies.

5. Required profile and experience


  • Master degree (MA or LLM) in International Refugee Protection and/or Human Rights/ International Humanitarian Law or related subjects

Professional experience

  • Minimum of five (5) years of relevant working experience in protection-related sectors, preferably within an INGO

Professional requirements

  • Strong theoretical, technical and practical background in protection
  • Proven training skills and capacities in developing trainings’ curricula
  • Strong skills in networking with partners and donor liaison
  • Experience in writing policies and guideline documents
  • Able to gather and critically analyze data, gaps and trends related to Protection issues
  • Knowledge of the Jordan humanitarian context and of the Syrian refugee crisis is an asset
  • Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks
  • Solid time-management skills, resourcefulness and attention to details


  • Fluency in English with excellent verbal and written communication skills
  • Knowledge of Italian and Arabic “desirable"

Personal requirements

  • Excellent team-working and team-building skills, as well as ability to work under high pressure and with flexibility
  • Excellent interpersonal and communication skills and ability to work and integrate in a multicultural team
  • Problem solver, dynamic, mature
  • Confidently able to deal with authorities and donors
  • Pro-active approach to work
  • Able to work independently as well as being a strong team player
  • Flexibility, capacity of managing stress, good diplomatic skills
  • Available to share accommodation facilities when required
  • European Driving license B “desirable”

How to apply:

For further information and to apply, follow the link below:

In case you encounter difficulties applying through INTERSOS’ platform, you can also apply by sending your CV, motivation letter and 2 references via email to , with subject line: « SR-42-537 Protection Advisor – Jordan« .

Only short-listed candidates will be contacted for the first interview.