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Jordan: Technical Advisor: Protection in Partnerships - Jordan

NGO/UN Job Vacancy

Organization: Mercy Corps
Country: Jordan
Closing date: 06 Jan 2018

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps sees greater potential for impact in the response to the on-going conflict in Syria if the strengths and contributions of both the international community and Syrian civil society groups are effectively leveraged. Mercy Corps' Investing in Syrian Humanitarian Action Project (ISHA) funded by the U.S. Office of Foreign Disaster Assistance (OFDA) from October 2015 through March 2019, is designed to advise, support, and coach targeted Syrian civil society organizations to better and more efficiently serve conflict-affected communities. ISHA's Syrian-led partner organizations are identified through a competitive Call for Applications process and receive a sub-grant to deliver humanitarian programing in the WASH, health, protection, livelihoods, and NFI/ Voucher sectors. The program takes a demand-driven approach to capacity development, and utilizes creative methodologies for remote engagement, including both on- and off-line e-learning and broadening access to Arabic language resources for the wider Syrian humanitarian community.

General Position Summary

In December 2017, ISHA will launch its fifth Call for Proposals, focused on projects in the Protection sector. In January and February, ISHA will review and select four organizations with whom we will partner. This review process will include analysis of technical designs presented by applicants, needs verification, and vetting to ensure that partners fit the ISHA criteria. The four selected prospective organizations will then move into the program design phase, which lasts approximately four to five months depending on both the partner and the technical complexity of their proposed project. This phase entails extensive work on developing logical frameworks, work plans, budgets, and narratives. Finalized program design packages are then submitted to OFDA for final approval before moving into the contracting and implementation phase.

Based on gaps, needs, and priorities emerging during the program design phase, the ISHA team will also start to develop capacity strengthening materials to support these protection partners' humanitarian and project delivery capacities. Anchored in the project lifecycle, materials and resources produced will likely focus on establishment of community-level protection mechanisms, ensuring adherence to protection minimum standards, and identifying and mitigating protection risks, and other topics related to humanitarian protection programming (appropriate for a remote programming context).

This is a 6 months role which will provide targeted technical assistance to the ISHA program during this critical program design phase in four main work streams – partner selection, program design, creation of capacity strengthening materials related to humanitarian protection programming, and protection mainstreaming. S/he will work with the team to produce the following:

  • Selection of four prospective partners who have successfully passed the ISHA vetting and selection process (estimated January to February)
  • Technically sound and contextually appropriate project packages for 4 protection partners (including: logical frameworks, detailed workplans, project descriptions, and budgets) (estimated February to June)
  • Tailored and targeted protection programming capacity strengthening materials and tools developed to help support the unique needs of individual protection partners (estimated January to June )
  • Protection mainstreaming materials and resources (such as training modules, checklists and guidance) to help the ISHA team and our partners more effectively integrate protection principles and promising practices into program design and delivery

Essential Job Responsibilities


  • Support the ISHA team during the program design phase, helping to ensure that selected partners' projects (through their development of logframes, detailed workplans, budgets, and narratives) and approaches are in-line with sector standards and donor requirements for protection programming.
  • Support ISHA's monitoring plans by identifying approaches to remote monitoring of protection projects.


  • Work with the ISHA team to create tailored and targeted protection capacity strengthening materials and tools for partners based, in part, on the priorities and needs identified while working with selected partners on project design and planning. Materials will include learning modules, tools, and additional learning resources.
  • Capacity strengthening materials will build on global best practice, while also including guidance on how 'best practice' can be modified where it is not feasible within the Syrian context. A first step in this will be to ensure ISHA has compiled and reviewed external and internal resources.
  • Against partner's detailed workplans and the capacity strengthening materials, identify key points along project life cycle where technical guidance and coaching from the ISHA team, namely ISHA's Partnership Protection Officer, is required and important. Contribute to the development of a learning plan for each of the four partners, including indicators for how ISHA can measure the partners progress.


  • Contribute to ISHA's protection mainstreaming efforts by reviewing current existing learning materials to identify ways to integrate protection mainstreaming best practice (ie. Child safeguarding in NFI programming) so that partners' efforts more effectively mainstream protection throughout the project lifecycle.
  • Using existing global and regional resources, tailor a short learning tool for ISHA partners on protection mainstreaming


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: ISHA Partnership Advisor

Works Directly With: S/he will work closely with ISHA's Protection Program Officer, Partnership Program Manager, and the Partnership Program Advisor.

Knowledge and Experience

  • Bachelor degree or equivalent in relevant field
  • Experience with project design in the protection sector
  • Strong understanding of protection principles and likely protection concerns in the Syria context
  • At least three years' experience of management and implementation of protection projects
  • Experience providing technical support to partners and teams, including remotely
  • In-depth knowledge of humanitarian protection programming, particularly in a remote management setting
  • Knowledge of humanitarian standards and codes, including SPHERE, and Core Humanitarian Standard is required
  • Successful experience in developing training/ learning materials for protection programming
  • Experience conducting trainings or workshops focused on protection programming
  • Experience coaching or mentoring staff or partner organizations in protection programming
  • Partnership with local organizations, focus on capacity strengthening is an added advantage
  • English fluency required; Arabic language skills are a very strong added advantage
  • Knowledge and experience with the Syrian context is an added advantage

Success Factors

S/he will be able to absorb and synthesize feedback from multiple perspectives, and be prepared to leverage his/her expertise. S/he will be able to work on a product over a period of time, frequently rebuilding and reshaping it in order to incorporate iterative feedback and guidance from key stakeholders.

The ability to simultaneously contribute to multiple project proposals and to provide targeted and specific recommendations for best practice in protection programming will be critical. A successful candidate will be good at coaching his/her team members in protection best practice and standards, while also being able to provide feasible alternatives appropriate to the real challenges faced by Syrian organizations operating inside Syria.

Living Conditions / Environmental Conditions

This position is based in Amman, Jordan and is currently unaccompanied. Mercy Corps will provide individual housing. Jordan is middle-income country with excellent education, medical, and other facilities in the capital Amman. Jordan is a very safe country with excellent communications, transportation, and housing infrastructure. Although neighboring countries continue to experience political unrest, Jordan has been a stable monarchy for over 30 years and the destination preference for many people from the Middle East to relax or gain access to available services. In recent years, events unfolding in Syria and Iraq have increased local concerns over the continued stability of Jordan but to date there have been no incidents.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.


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