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Jordan: Protection Program Manager - Jordan

NGO/UN Job Vacancy

Organization: Mercy Corps
Country: Jordan
Closing date: 06 Jan 2018

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps, with an established protection response program in Syria, manages its North Syria programming remotely from Amman, Jordan. Protection programming is implemented through partnerships with local, Syria-based organizations, but with the possibility of direct implementation in the future. Protection programming is central to the response and is comprised of center-based safe spaces and outreach activities that provide psychosocial support, case management and referrals, and some livelihood based activities.

General Position Summary

The Protection Manager will be responsible for the development and implementation of protection and gender mainstreaming into the Mercy Corps North Syria program portfolio. She/he will assist in strengthening the organizational capacity to addressing protection risks in the context of North Syria. The Protection Manager will have responsibilities for the design, implementation and technical quality of strategies and activities to address and mitigate protection risks; The Protection Manager will work extensively with other sectors to ensure that protection principles are being incorporated into the North Syria programs, in particular with the Food Security team, NFI/Shelter team, and WASH team to strengthen the integrated nature of Mercy Corps' programming. The Protection Manager will also support in the identification and selection of Syrian partners as Mercy Corps transitions into program delivery through sub-grants.

Essential Job Responsibilities


  • Lead strategy development and vision for protection within the North Syria program.
  • Provide technical inputs and oversight to the design of protection interventions.
  • Take ownership of integration and mainstreaming of protection, with an emphasis on enhancing program quality.
  • Participate in cross-departmental collaboration and coordination in order to ensure that protection is mainstreamed into all program activities.
  • Support the roll out of protection best practices based on the operational context of North Syria.
  • Contribute to the development of assessments, monitoring and analyses that better understand and analyze protection risks.
  • Ensure the effective design and integration of gender sensitive monitoring and evaluation systems and protection monitoring methodologies into all stages of the project; that output and impact data are captured, and data is used to optimize program quality.


  • Identify gaps in current protection capacity within Mercy Corps and partner teams.
  • Lead the development of protection capacity within the Mercy Corps team in North Syria, particularly focusing on Do No Harm principles and other relevant industry standards.
  • Work with Partnership Advisor to identify suitable methods for supporting protection capacity building among partners working in North Syria.
  • Recommend and implement a capacity building/development plan for staff; provide continuous support to ensure the targeted capacity building of staff.
  • In collaboration with the Regional Protection Advisor, support capacity building initiatives across the region for Mercy Corps staff.


  • Collaborate with the Director of Programs, Grants Manager, Sector Managers and to provide protection input on proposals for other sectors to ensure protection is mainstreamed across Mercy Corps programming.
  • Work with North Syria Programs team and Monitoring & Evaluation Manager to support proper beneficiary needs identification through improved vulnerability assessments and targeting.
  • Lead discussions on vulnerability assessments and targeting to ensure inclusiveness of basic protection standards.
  • Develop Protection SOPs; ensure staff follow and understand procedures and policies.
  • Stay abreast of and analyze protection trends and develop/adjust program strategies to meet needs.
  • Identify opportunities for the design and development concept notes and proposals for further protection programming.
  • In collaboration with the Programs Team, Security and Access Team, and the Information and Analysis Unit, design and conduct protection needs assessments.


  • Oversee the design, planning and implementation of protection activities to ensure that protection activity objectives are met.
  • Supervise protection staff directly, providing ongoing leadership to the project team and overseeing the implementation and coordination of activity plans to ensure targets are met.
  • Prepare internal and external reports on protection activities within agreed deadlines as required.
  • Assure appropriate and timely spending of allocated funds for protection activities to achieve program goals, grant reporting contributions, use and distribution of supplies and resources.


  • Develop and maintain effective working relationships with all stakeholders - including NGOs, clusters, UN agencies, community-based organizations, the Mercy Corps Regional Protection Advisor and other Mercy Corps sectors to enhance cooperation and coordination.
  • Attend protection coordination meetings and/or represent Mercy Corps in other relevant forums.
  • Ensure that information from coordination meetings is shared internally and with other sectors, as appropriate.
  • Serve as the focal point for regional and agency wide protection and gender policies.


  • Act as the focal point for female field staff to relay protection concerns.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Supervise, hire and orient new team members as necessary.
  • Provide team members with information, tools and other resources to improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Project coordinators and officers


Reports Directly To: North Syria Director of Programs

Works Directly With: Other program staff, monitoring and evaluation, finance, and operations team.

Knowledge and Experience

  • Bachelor degree or equivalent in relevant field is required. Master's degree is a plus
  • 3-5 years of professional experience in protection programming, mainstreaming or equivalent combination of education and experiences
  • Strong understanding of protection principles and likely protection concerns arising in the Syria context as well as conflict sensitivity; commitment to renewing and maintaining currency with best practices
  • Experience in staff management in a cross-cultural environment and budget management
  • Demonstrated training and facilitation experience
  • Ability to work under pressure
  • Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing required
  • Strong interpersonal, intercultural and communication skills
  • Excellent oral and written skills and computer skills.
  • Fluency in English required; fluency in Arabic is highly desired
  • Ability to work effectively with an ethnically diverse team.

Success Factors

The successful candidate will be proactive, creative and problem solver; S/he will be conscientious with an excellent sense of judgment and excellent communication and team building techniques. S/he will have the ability to thrive in a fast-paced, multi-tasking environment. S/he will demonstrate strong understanding of cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people

Living Conditions / Environmental Conditions

The position will be based in Amman, Jordan. This location is currently an unaccompanied position, but we expect that to change in the future. Housing is individual accommodation with unlimited freedom of movement beyond the house/office. Staff will have access to medical, electricity, water, etc.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.


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