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Mali: Operations Manager

NGO/UN Job Vacancy

Organization: myAgro
Country: Mali
Closing date: 31 Aug 2017

Critical Requirement: Proficiency in French and English
Term: Minimum 2-year commitment
Location: Bamako, Mali

About myAgro

myAgro is an award-winning non-profit social enterprise based in West Africa. myAgro has pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and training and increase their harvest and income by 50-100%. myAgro’s North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2025 and lift themselves out of poverty. Learn more from myAgro’s founder here.

About the Operations Manager Role

The Operations Manager will manage all internal support functions, including People Operations, Logistics, IT, and Training, to support the Mali program’s success. This position will set strategy, build processes and systems, and develop a team to help drive myAgro’s growth and impact. The Operations Manager will need to be comfortable working in a fast-paced environment while also carefully assessing and setting priorities and leading a team of talented local and international staff. The position requires the ability to analyze complex organizational challenges, work within a budget, and build for scale. The Operations Manager will report to the VP of Mali.


  • Leadership and Management

    • Hire, train, guide and direct managers of the Operations departments

    • Set clear performance criteria and KPIs for managers and their departments

    • Model a service mentality to support the rest of the organization; cultivate that approach in the Operations team

    • Set strategic direction of the Operations team to help drive toward myAgro’s goals; communicate goals and the role of the team in achieving these

    • Support the professional development and retention of the team

    • Work with Finance to set the budget for Operations and assess performance against it; manage department within budget

  • People Operations & Infrastructure

    • Collaborate with other department heads to plan and execute a strategy to ensure myAgro Mali has the talent it needs to grow and succeed

    • Help expand sources of candidates by building relationships with universities, trade schools and other educational resources

    • Ensure the Mali office is in compliance with all labor laws, and build relationships with key regulatory agencies

    • Handle any disputes or difficulties with internal and external constituencies

    • With People Operations staff, recommend adjustments in compensation and benefits as needed

  • IT & Infrastructure

    • Manage IT staff to insure Mali field and headquarters staff have technical services and equipment necessary to execute effectively, e.g. internet, computers and cell phones

    • Manage infrastructure team to insure Mali staff and visitors have services and facilities needed

    • Assist teams in selecting and negotiating with vendors

  • Logistics

    • Manage Logistics team to ensure cost-effective, timely sourcing and delivery of services and products for myAgro staff and farmers

    • Help establish appropriate processes and authority limits for purchases

    • Ensure robust forecasting of timing, cost, and methods for delivery season

  • Training

    • Manage training team to ensure delivery of timely, appropriate trainings and materials

    • Support training team to set priorities and establish timelines for trainings

    • Work with Programs staff (for field training) and People Operations staff (for internal training) to set goals for trainings

Required Experience

  • 5+ years of relevant work experience

  • Demonstrated ability to be a key driver of organizational effectiveness

  • Proven ability to work effectively at all levels of an organization and with a highly diverse, distributed workforce

  • Great communication -- written and verbal – and presentation skills

  • Comfort in a fast-paced, startup environment with operations in a developing country

  • Flexibility, a sense of humor, an open mind, and a diligent work ethic

  • Strong leadership and management skills combined with humility

  • English and French fluency required


  • Compensation is modest but competitive with other early-stage social enterprises

  • Excellent global health benefits, including dental, vision and emergency insurance

  • Generous paid time off, plus national holidays

  • Make a significant impact on the growth and direction of a growing social enterprise, and see the immediate impact of helping families move out of poverty!

How to apply:

For consideration, please submit your cover letter and resume here.

Other positions at myAgro available here.