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Denmark: Consultancy: Community of Practice (CoP) Management Consultant, UNICEF Supply Division CPH

NGO/UN Job Vacancy

Organization: UN Children's Fund
Country: Denmark
Closing date: 04 Aug 2017

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Consultancy Title: Community of Practice (CoP) Management Consultant

LOCATION/DURATION:Duration: 120 days over 10 month period (Part time)

Location: Home basedTravel: Paid by UNICEF. Expect ~2 trips to Copenhagen.

Start Date: 1 September 2017

Reporting to: Project Officer, Vaccine Centre, UNICEF Supply Division, Copenhagen.

BACKGROUND:UNICEF Supply Division has identified strengthening national vaccine procurement practices as a key component of its approach to supporting Gavi transitioning and other middle income countries (MICs) in ensuring sustainable access to and timely supply of affordable vaccines. Facilitating and fostering peer-to-peer learning by building on the experience of different countries and experts has a significant potential to provide a way for in-country expertise develop, ultimately leading to improved vaccine procurement outcomes for the benefit of children.

To this end, UNICEF Supply Division has been hosting the annual Vaccine Procurement Practitioners Exchange Forum (VPPEF) since 2015. This annual event, albeit by definition time-limited, is a unique opportunity to allow procurement practitioners from different countries/regions to network with and learn from peers and to catalyze momentum for future continuous exchanges.In addition, UNICEF Supply Division has been taking steps to establish a community of practice as a significant way of furthering the aims of the VPPEF by initiating the Vaccine Procurement Practitioners Network (VPPN).

As a virtual community of practice primarily targeting national stakeholders to the vaccine procurement process, the VPPN aims to provide a platform for continuous exchange of theoretical and practical knowledge, joint learning and collaborative problem solving. Initially, membership in the VPPN has been limited to participants of the VPPEF, but with the intention that the community will grow over time by developing a strategy to gradually include interested vaccine procurement practitioners from additional countries, as well as other relevant stakeholders and experts.

OBJECTIVE:The consultant will play a leading role in lifting the community of practice off the ground, by initiating, coordinating and fostering peer-to-peer knowledge exchange over the next six months. A key outcome will be the development of a knowledge exchange and peer learning strategy and implementation plan that will guide the management of the community and engagement with its members. The consultant will be a key driving force for this project and will (a) provide expertise in knowledge facilitation and capture techniques, (b) establish and refine peer learning mechanisms, development and facilitation of the CoP, and knowledge dissemination, and (c) introduce and promote the adoption of new tools that can enhance the work to this end.

DESCRIPTION OF ASSIGNMENT:The Vaccine Centre in UNICEF Supply Division now requires an experienced consultant with robust experience in managing online community of practice to ensure the successful rollout and long-term momentum of the Vaccine Procurement Practitioners Network. The consultant will work extremely close with vaccine experts within and outside UNICEF Supply Division as well as engaging with external collaborators, including government counterparts, WHO and Gavi.

KEY DELIVERABLES:PhaseDeliverableExpected delivery

Phase 1

Definition of needs and development of community strategy-Provide a written description of the priorities and desired outcomes for the community.-Review the current VPPN online platform which should align with the priorities and objectives that can be leveraged on an online platform and fed into Phase 2 of the project. -Devise and establish a governance framework that will maximize the dynamics of the community. Including outlining community norms, in terms of how community members communicate, standards of behavior, etc.-Provide a list of community champions that are willing to take on responsibilities and co-leadership roles within the community and engage with each one of them.-Support the preparation and delivery of the VPPEF (October 2017) by designing and facilitating session(s) dedicated to ongoing knowledge exchange and peer learning.-Provide a list of suggestions to improve the design of the VPPN Online platform. Implement improvements in collaboration with UNICEF’s Supply Division IT department.21 September 2017

Phase 2

Activities and Content-Develop a detailed and sustainable peer learning strategy ensuring that activities and contents are regularly produced over time including:A detailed calendar of activities for the community and a content calendar for the online community in particular.A list of leads for individual activities as well as provide support for their implementation. This deliverable should include creating relevant content, initiating relevant discussions, making sure that the leader, the team and core group are creating content and participating, organizing online activities (webinars, e-discussions, chats, etc.) and drafting and distributing a newsletter.30 November 2017

Phase 3

Platform launch and management-In collaboration with the Vaccine Centre, identify, collect and recommend at least fifteen documents (e.g. articles, reports, presentations) containing relevant information and post them on the platform, including relevant content collected during the VPPEF.-Outline a launch communication plan for the VPPN Online platform.-Be responsible for moderating the online community, by sharing content, stimulating conversations, facilitating and encouraging members to provide inputs and answer technical questions.-Develop an action plan (including resource needs) for the ongoing and sustainable management of the community by UNICEF. 15 April 2018

Phase 4

Monitoring, evaluation and reporting-Document community’s engagement and outputs, and capture the outcomes. -Create a list of key performance indicators and metrics, and develop a tracking and measurement system. -Provide a post-launch quantitative report on website traffic and number of community exchanges. -Develop a progress report describing the main achievements to date and reviewing the impact of activities as a result of the VPPEF. -Provide a post-launch qualitative assessment of community engagement through content analysis and suggest improvements.1 June 2018

QUALIFICATION REQUIREMENTS:Education: Advanced university degree in a relevant field: information and knowledge management, communications, public policy, public management, public health, business administration, international relations, or international development; a combination of relevant academic qualifications and experience may be accepted in lieu of the advanced university degree.

Work Experience:-Minimum seven years relevant work experience with communities of practice, online communities, and/or community organizing with proven capacity to have successfully developed such communities.-Proven experience organizing and facilitating participatory events such as workshops, learning sessions and webinars.-Proven experience with online collaboration platforms.-Effective interpersonal skills, with demonstrated ability to engage different stakeholders.-Demonstrated ability to produce high quality results in a timely manner.-Demonstrated familiarity with the work of UNICEF, the UN and/or with issues related to public health/immunization is an asset.

Competencies:The successful candidate is expected to demonstrate the following competencies that are considered to be necessary to this consultancy:

Core Competencies-Excellent communicator of verbal and written concepts to an international audiences.-Ability to quickly understand instructions, to proactively seek clarification when needed.-Able to work well in a team environment.

Functional Competencies-Able to work independently and problem solving oriented.-Able to work in a multi-cultural environment and establish harmonious and effective working relationships.-Demonstrated communication and relationship building skills.-Proven capacity to work with and lead collaborative teams across different locations and with different technical skills.

Technical Knowledge:-Proven experience in developing and implementing community management and engagement strategies for the UN, non-profit organizations and/or private sector companies, tracking their success and analyzing results.-Proven knowledge of online collaborative tools and ability to adapt quickly to technological changes and foster use of appropriate knowledge exchange tools and technologies to improve knowledge exchange for internal and external partners.

Language:-Excellent communication skills (written and oral) in English are essential. Knowledge of other languages spoken by community members a plus.

EVALUATION PROCESS:Qualified candidates are requested to submit:1.Cover letter/application.2.Financial quote at a daily rate in US Dollars. Financial quote should be inclusive of service fees, and living expenses (if consultancy is not home-based). Costs for accommodation, meals and incidentals shall not exceed applicable daily subsistence allowance (DSA) rates, as promulgated by the International Civil Service Commission (ICSC). 3.CV.4.Examples of previous, relevant work.5.Proposed methodology/approach to managing the project.6.At least 2 References

Applications should be submitted online through Vacancy no 505994. Queries can be directed to with subject line “Community of Practice (CoP) Management Consultant” by 4 August, 2017 17.00 CET. Please indicate your availability and daily rate to undertake the terms of reference above. Applications submitted without a daily rate will not be considered.UNICEF considers best value for money as a criteria for evaluating potential candidates. As a general principle, the fees payable to a consultant or individual contractor follow the “best value for money” principle, i.e., achieving the desired outcome at the lowest possible fee. Please note that consultants and individual contractors are responsible for assuming costs for obtaining visas and travel insurance.Successful applicants will be invited to a telephone interview and will be evaluated by the following criteria:

ApplicantTECHNICAL QUALIFICATION (max. 80 points) Overall Response (10 points) Understanding of tasks, objectives and completeness and coherence of response5 Overall match between the TOR requirements and proposal5 Proposed Methodology and Approach (20 points) Quality of proposed approach/methodology 10Quality of proposed work plan10 Technical Capacity (50 points) Professional and relevant work experience in areas knowledge exchange and peer learning20 Experience in developing and implementing community management and engagement strategies 15Experience with online collaboration platforms10 Experience organizing and facilitating participatory events such as workshops, learning sessions and webinars5TECHNICAL QUALIFICATION - Total Points80 FINANCIAL PROPOSAL (max. 20 points) Tranche payments per deliverable:•End of Phase 1: 20% of the total amount•End of Phase 2: 10% of the total amount•End of Phase 3: 20% of the total amount•End of Phase 4: 50% of the total amountEconomy Air TicketTotal estimated cost of contract shouldn’t exceed USD60.000 (sixty thousand US Dollars).FINANCIAL PROPOSAL - Weight Combined Score TOTAL SCORE (max. 100 points)

General Conditions of Contracts for the Services of Consultants / Individual Contractors

1. Legal Status

The individual engaged by UNICEF under this contract as a consultant or individual contractor (the “Contractor”) is engaged in a personal capacity and not as representative of a Government or of any other entity external to the United Nations. The Contractor is neither a "staff member" under the Staff Regulations of the United Nations and UNICEF policies and procedures nor an "official" for the purpose of the Convention on the Privileges and Immunities of the United Nations, 1946 (“the Convention”). The Contractor may, however, be afforded the status of "Expert on Mission" in the sense of Section 22 of Article VI of the Convention and if the Contractor is required by UNICEF to travel in order to fulfill the requirements of this contract, the Contractor may be issued a United Nations Certificate in accordance with Section 26 of Article VII of the Convention.

2. Obligations

The Contractor shall complete the assignment set out in the Terms of Reference for this contract with due diligence, efficiency and economy, in accordance with generally accepted professional techniques and practices.

The Contractor must respect the impartiality and independence of UNICEF and the United Nations and in connection with this contract shall neither seek nor accept instructions from anyone other than UNICEF. During the term of this contract the Contractor must refrain from any conduct that would adversely reflect on UNICEF or the United Nations and must not engage in any activity that is incompatible with the administrative instructions and policies and procedures of UNICEF. The Contractor must exercise the utmost discretion in all matters relating to this contract.

In particular, but without limiting the foregoing, the Contractor (a) will conduct him- or herself in a manner consistent with the Standards of Conduct in the International Civil Service; and (b) will comply with the administrative instructions and policies and procedures of UNICEF relating to fraud and corruption; information disclosure; use of electronic communication assets; discrimination, harassment, sexual harassment and abuse of authority; and the requirements set forth in the Secretary General's Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse.

Unless otherwise authorized by the appropriate official in the office concerned, the Contractor must not communicate at any time to the media or to any institution, person, Government or other entity external to UNICEF any information that has not been made public and which has become known to the Contractor by reason of his or her association with UNICEF or the United Nations. The Contractor may not use such information without the written authorization of UNICEF, and shall under no circumstances use such information for his or her private advantage or that of others. These obligations do not lapse upon termination of this contact.

3. Title rights

UNICEF shall be entitled to all property rights, including but not limited to patents, copyrights and trademarks, with regard to material created by the Contractor which bears a direct relation to, or is made in order to perform, this contract. At the request of UNICEF, the Contractor shall assist in securing such property rights and transferring them to UNICEF in compliance with the requirements of the law governing such rights.

4. Travel

If UNICEF determines that the Contractor needs to travel in order to perform his or her obligations under this contract, that travel shall be specified in the contract and the Contractor’s travel costs shall be set out in the contract. In cases where travel costs have not been set in the contract, travel may either be organized by UNICEF or reimbursed upon submission of receipts within ten (10) days of completion of a specific travel on the following basis: (a)UNICEF will pay for travel in economy class via the most direct and economical route, provided however that in exceptional circumstances, such as for medical reasons, travel in business class may be approved by UNICEF on a case-by-case basis. (b)UNICEF will pay for out-of-pocket expenses associated with such travel, up to an amount equivalent to the daily subsistence allowance that would be paid to staff members undertaking similar travel for official purposes.

5. Statement of good health

Before commencing work, the Contractor must deliver to UNICEF a certified self-statement of good health and take full responsibility for the accuracy of that statement. In addition, the Contractor must include in this statement of good health (a) confirmation that he or she has been informed regarding inoculations required for him or her to receive, at his or her own cost and from his or her own medical practitioner or other party, for travel to the country or countries to which travel is authorized; and (b) a statement he or she is covered by medical/health insurance and that, if required to travel beyond commuting distance from his or her usual place or residence to UNICEF (other than to duty station(s) with hardship ratings “H” and “A”, a list of which has been provided to the Contractor) the Contractor’s medical/health insurance covers medical evacuations. The Contractor will be responsible for assuming all costs that may be incurred in relation to the statement of good health.

6. Insurance

The Contractor is fully responsible for arranging, at his or her own expense, such life, health and other forms of insurance covering the term of this contract as he or she considers appropriate taking into account, among other things, the requirements of paragraph 5 above. The Contractor is not eligible to participate in the life or health insurance schemes available to UNICEF and United Nations staff members. The responsibility of UNICEF and the United Nations is limited solely to the payment of compensation under the conditions described in paragraph 7 below.

7. Service incurred death, injury or illness

If the Contractor is travelling with UNICEF’s prior approval and at UNICEF's expense in order to perform his or her obligations under this contract, or is performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval, the Contractor (or his or her dependents as appropriate), shall be entitled to compensation from UNICEF in the event of death, injury or illness attributable to the fact that the Contractor was travelling with UNICEF’s prior approval and at UNICEF's expenses in order to perform his or her obligations under this contract, or was performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval. Such compensation will be paid through a third party insurance provider retained by UNICEF and shall be capped at the amounts set out in the Administrative Instruction on Consultants and Individual Contractors. Under no circumstances will UNICEF be liable for any other or greater payments to the Contractor (or his or her dependents as appropriate).

8. Arbitration

(a)Any dispute arising out of or, in connection with, this contract shall be resolved through amicable negotiation between the parties.

(b)If the parties are not able to reach agreement after attempting amicable negotiation for a period of thirty (30) days after one party has notified the other of such a dispute, either party may submit the matter to arbitration in accordance with the UNCITRAL procedures within fifteen (15) days thereafter. If neither party submits the matter for arbitration within the specified time the dispute will be deemed resolved to the full satisfaction of both parties. Such arbitration shall take place in New York before a single arbitrator agreed to by both parties; provided however that should the parties be unable to agree on a single arbitrator within thirty days of the request for arbitration, the arbitrator shall be designated by the United Nations Legal Counsel. The decision rendered in the arbitration shall constitute final adjudication of the dispute.

9. Penalties for Underperformance

Payment of fees to the Contractor under this contract, including each installment or periodic payment (if any), is subject to the Contractor’s full and complete performance of his or her obligations under this contract with regard to such payment to UNICEF’s satisfaction, and UNICEF’s certification to that effect.

10. Termination of Contract

This contract may be terminated by either party before its specified termination date by giving notice in writing to the other party. The period of notice shall be five (5) business days (in the UNICEF office engaging the Contractor) in the case of contracts for a total period of less than two (2) months and ten (10) business days (in the UNICEF office engaging the Contractor) in the case of contracts for a longer period; provided however that in the event of termination on the grounds of impropriety or other misconduct by the Contractor (including but not limited to breach by the Contractor of relevant UNICEF policies, procedures, and administrative instructions), UNICEF shall be entitled to terminate the contract without notice. If this contract is terminated in accordance with this paragraph, the Contractor shall be paid on a pro rata basis determined by UNICEF for the actual amount of work performed to UNICEF’s satisfaction at the time of termination. UNICEF will also pay any outstanding reimbursement claims related to travel by the Contractor. Any additional costs incurred by UNICEF resulting from the termination of the contract by either party may be withheld from any amount otherwise due to the Contractor under this paragraph.

11. Taxation

UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract. Neither UNICEF nor the United Nations will issue a statement of earnings to the consultant and individual contractor.

To view our competency framework, please click here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

How to apply:

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link