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Jordan: Reporting Officer- Jordan

NGO/UN Job Vacancy

Organization: Mercy Corps
Country: Jordan
Closing date: 19 Jul 2017

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

As Mercy Corps seeks to alleviate suffering, poverty and oppression around the world we recognize that instances of sudden change within a country or region are rare moments to enact significant, lasting change. In order to strengthen our presence for both early, immediate humanitarian response and longer-term programming throughout Syria, it is imperative that Mercy Corps present itself as a key and reliable partner with various donors, INGOs, government authorities and civil society actors. Mercy Corps, with its global experience in working in countries undergoing major transitions, will be a key contributor in the process, bringing knowledge, expertise and strong management skills to position the agency as a partner of choice for progressive change in Syria.

General Position Summary

Mercy Corps is an international NGO operational with emergency and life-sustaining activities in Syria since 2012. Mercy Corps currently operates with multiple institutional donors and a rigid, reporting regime.

The Reporting Officer will support the program department as the point person for communicating Mercy Corps humanitarian activities in Syria to donor reports. This includes the research and coalition of information from each operational department in to concise and clear narratives, statistical evidence and case studies. The Reporting Officer must develop and possess and understanding of compliance and reporting format requirements for each donor. The Reporting Officer must also be well versed on Mercy Corps internal systems of PM@MC and standards in monitoring, evaluation and learning (MEL) and accountability. S/he is an integral part of the Syria team and is expected to have a strong operational understanding of all activities and strategy. S/he will also be the point person for drafting and editing new proposals and developing the initial narrative and budget requirements. As such, the Reporting Officer is expected to liaise across all departments. Lastly, the Reporting Officer is the primary contact for internal communications within Mercy Corps on key program activities, success stories and other useful updates for the broader, Mercy Corps audience.

Essential Job Responsibilities

Reporting & Grants management

  • Maintain project management tools including funding trackers, grant trackers and dashboards.
  • Consolidate financial information tracking program spending and deliver status reports to Director of Programs on a monthly basis.
  • Responsible for coordination of donor reports and ensuring they are of a high quality and submitted on schedule.
  • Maintain program files according to PM@MC guidelines.
  • Arrange and document all Program Kick off Opening and Closing meetings, and track action points for follow-up.
  • Provide draft answers to donor questions and requests, while ensuring compliance with donor regulations.
  • Support full compliance with PM@MC minimum standards for program management.
  • Act as the primary focal point with the desk teams in Portland and Edinburgh to act in response to donor strategic priorities and adhere to specific requirements and deadlines.

proposal development

  • Act as the primary writer in drafting new proposals – coordinating the development process with all departments of the team and under the guidance of the DoP
  • Support the Finance team with initial budget development and ensure consistency with program planning

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: Grants Manager

Works Directly With: Program teams, Finance Department, MEL, Operations, Security, Program Quality

Knowledge and Experience

  • Graduate degree in a relevant field preferred
  • 1-2 years of experience related to humanitarian or developmental work
  • Strong writing skills and ability to edit with a critical eye to detail (English) Ability to produce and edit documents under deadline pressure
  • Ability and willingness to learn and follow donor reporting and compliance requirements.
  • Ability to coordinate funding proposals and progress reports from key institutional donors (USAID, DFID, ECHO, EC).
  • Strong program and project management skills required. PM@MC certified preferred.
  • Strong understanding of key humanitarian principles and good practices
  • Ability to efficiently deal with competing priorities
  • Experience from complex and complicated settings with time sensitive deliverables in unstable environments
  • Working knowledge of budget development and management
  • Experience working in a multi-cultural setting
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

Success Factors
The successful candidate will combine exceptional organizational abilities and writing skills with good humor under pressure. S/he will learn and move between all departments to consolidate essential information for accurately reporting Mercy Corps activities in North Syria. S/he will be able to capture strategy and planning in to concise and clear documents in new proposal development. The candidate will be organized and maintain a clear electronic and paper filing system. S/he will take the time to learn and understand donor compliance and help ensure best practices are upheld throughout the entire grants management process. The successful candidate will be able to ultimately be able to provide constructive input to large relief programs and therefore, must be willing to learn from others. In particular, best practices in cross cutting issues including accountability, gender and protection. S/he must be focused on capacity building of national staff; have strong program support skills, good information management skills and maintain a sense of humor.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan. This assignment is unaccompanied. Personnel in this location are expected to follow all Mercy Corps security protocols, which may change from time to time, relevant to the prevailing risk environment. Good medical services are available. City electricity is available in Amman and running water is reliable. Internet connectivity and communication is reliable in most locations.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues


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