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Greece: Protection Officer – Roving Cultural Mediators Coordination – National Contract

NGO/UN Job Vacancy

Organization: Danish Refugee Council
Country: Greece
Closing date: 03 Jul 2017


The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in 40 countries around the world.

DRC’s mandate is driven by three global strategic objectives within the DRC Assistance Framework: Saving lives and alleviation of immediate suffering among people affected by conflict, safeguarding, restoration and development of livelihoods, and, institutional and organizational change that contributes to protection of people’s rights and peaceful handling of conflict.


DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos Island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece. ​


Under the supervision of the Attica Field Protection Manager, the Protection Officer - RCM Coordination (PO-RCM) will be responsible for the coordination of the movements and scheduling for a team of roving cultural mediators who accompany and interpret for vulnerable refugees who need to access medical and other services in the Greek public sector. The PO-RCM will work closely with the Protection Monitoring Teams, the on-site medical actors at the various camps, and other stakeholders who request this service. The position is primarily office-based but with occasional visits to the sites and hospitals to provide further support and quality control as needed. The PO-RCM serves as the direct Line Manager of a team of eight Roving Cultural Mediators.

Duties and Responsibilities

Responsibilities will include, but not necessarily be limited, to the following:

· Coordinate the movements and scheduling of appointments for all Roving Cultural Mediators (RCM)

· Allocate the RCM as requested based on language, gender and availability upon receipt of the relevant referrals and follow up on the status of their appointments (completed, cancelled, rescheduled)

· Coordinate the financial, logistical and other arrangements for the transportation and accompaniment purposes, in compliance with DRC standards and procurement procedures

· Serve as a focal point between the RCM, the Protection Monitoring Teams in the field, the Field Protection Manager and other actors;

· Develop and implement an orientation plan for new RCM; ensure that they have a clear understanding of their roles and responsibilities and that they perform their duties

· Liaise directly with external and internal actors to ensure that all the accompaniments are scheduled correctly and handled appropriately

· Responsible for handling the RCM’s administrative and HR matters and address any changes in shifts in a timely manner, so as not to affect the scheduled appointments of the beneficiaries

· Ensure and maintain all data and reports up to date as well as timely reported

· Conduct administrative duties as required

· Ensure that all RCM understand and comply with DRC Code of Conduct and protection standards of confidentiality, neutrality and impartiality

· Directly supervises the team of the RCM and motivates them

· Assign tasks to the RCM and facilitate when needed dedicated activities at the site only if no appointments are scheduled.

· Ensures the team is trained and seeks development opportunities

· Regularly organizes and attends team meetings.

· Coordinate with protection team to facilitate access to public services

· Provide appropriate and relevant information to RCM in regards to refugee and migrant rights in accessing services, provide any new development that will facilitate their access to public services within Greece

· Monitor and analyse trends in the field where RCM are working, in the fields of access to public services and health system in Greece for management, programme and advocacy purposes

· Any other duties, as assigned by the Field Protection Manager.

Required Qualifications

· University degree in a relevant field (social sciences, administration, etc.)

· Minimum 1-3 years working experience in a humanitarian / refugee context; previous working experience with international NGOs will be considered as a strong advantage

· Very good command of verbal and written English and Greek

· Proven track record of staff management, especially of a mobile staff

· Strong computer skills (Word, Excel) and ability to manage basic Excel databases

· Strong professional ethics

· Understanding and sensitivity to the needs of people from a variety of backgrounds and cultures

Skills & Qualities

· Highly organized and able to respond effectively to rapidly changing conditions and competing deadlines with minimal supervision

· Excellent interpersonal and teamwork / team-building skills

· Ability to prioritize and manage multiple, completing demands with time constraints

· Strong initiative and self-motivated, with a commitment to teamwork and humanitarian principles

· Excellent communicator

· Knowledge of Greek public services, particularly hospitals, would be a great advantage

· Flexible, enthusiastic and willing to learn from others

Terms and Conditions

The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).

DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

The position will be based in Athens (Greece) and national terms and conditions apply.

General Regulations

The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.

The employee should not engage in any other paid activity during the DRC contract period without prior authorization.

The employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.

The employee should not give interviews to the media or publish project-related photos or other material without prior authorization.

The employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

How to apply:

Application Process


Then apply for this position on line:

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.

Applications close on the 3rd of July 2017.

Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.